Business Unit: Security Services

Career Area: Operations and Administration

Location: Toronto, Ontario, CA

Join GardaWorld. Make a difference!

At GardaWorld, we don’t just fill roles. We empower people.

We are looking for an organized, proactive, and service-focused Portfolio Scheduler to support our security operations by coordinating schedules, ensuring adequate staffing coverage, and maintaining strong communication with employees, supervisors, and clients.

If you’re organized, detail-oriented, and enjoy being at the center of coordination and communication, this is your opportunity to contribute to operational excellence and meaningful work in an essential industry.

What’s in it for you?

Starting wage of $22.00 per hour, with gradual increase.

Full-time employment opportunity

Monday to Friday schedule, 8-hour shifts (0800-1600)

Career advancement opportunities within GardaWorld

Ongoing training and development to support your professional growth

Professional and collaborative work environment

Opportunity to work with one of Canada’s leading security organizations

Location: North York, ON M3C 3E5

Portfolio Scheduler Responsibilities

Monitor and respond to incoming phone calls and emails in a timely and professional manner

Manage employee book-offs and secure suitable replacement personnel to maintain operational coverage

Create and maintain employee schedules using management software

Ensure all open shifts are filled while minimizing overtime costs





Coordinate with Account Managers, Portfolio Directors, clients, and security personnel to address scheduling and staffing needs

Administer schedule changes and staffing adjustments as required

Monitor employee safety and operational compliance programs

Escalate operational concerns, customer complaints, and service issues as required

Maintain accurate scheduling records and operational documentation

Participate in projects and initiatives that support the objectives of the Operations Centre

Portfolio Scheduler Qualifications

Must have atleast High School Diploma or equivalent.

Fluent in English, both verbal and written

Previous experience in scheduling, dispatching, workforce coordination, customer service, or a related field

Solid communication, organizational, and problem-solving skills

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel

Ability to prioritize tasks, manage multiple responsibilities, and make effective decisions in a fast-paced environment

Availability to work Monday to Friday, 8-hour shifts

Ability to maintain confidentiality and professionalism at all times

Must be legally eligible to work in Canada

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

GardaWorld: Make the world a safer place

Job Segment: Scheduler, Customer Service, Administrative

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📌 Portfolio Scheduler - Days F/T (Ontario)
🏢 GardaWorld
📍 Ontario