Elevate IT Service Management effectiveness as a Senior ITSM Analyst. This role focuses on Jira Service Management and ITIL practices to enhance service delivery and operational efficiency.

Join our team where the Senior ITSM Analyst plays a key role in optimizing ITSM processes and tooling. With over 7 years of experience, you will provide hands-on support while leading performance analysis and improvement. Your strong background in Jira Service Management, particularly in JSM Cloud, will be essential in transforming operational requirements into effective workflows.

Key Responsibilities:



• Lead ITSM process improvements and governance initiatives • Administer and enhance Jira Service Management configurations • Coach stakeholders while reducing reliance on external support • Coordinate platform changes and handle enhancement requests • Support major incident management and post-incident improvements

Requirements: • 7+ years’ experience in ITSM, specifically with Jira • Exposure to ServiceNow workflows and CMDB • ITIL 4 Foundation certification required • Experience with Microsoft Entra ID and Azure DevOps • Ability to work in office 4 times a week in Markham

Utilize your expertise in Jira and ServiceNow to drive impactful IT service enhancements. #J-18808-Ljbffr

📌 Senior ITSM Analyst with Jira Expertise (Winnipeg)
🏢 Insight Global
📍 Winnipeg