Toyota Plaza is looking for a motivated and career-minded Service Advisor, a key role in our busy dealership.

The Service Advisor is responsible for scheduling required and recommended services pertaining to customers’ vehicles and will take on the role of front-line customer relations and service representative. This position requires the right person to have an exceptional work ethic with a solid understanding of the value of excellent teamwork.

What You’ll Be Doing:

- Greet customers in a professional and friendly manner and deliver an exceptional service experience.

- Schedule service appointments and accurately document customer concerns and repair requests.

- Prepare repair orders, service estimates, and obtain customer authorization for repairs.

- Communicate with customers throughout the repair process, providing updates on vehicle status, timelines, and additional repair recommendations.

- Coordinate with technicians and the Service Manager to ensure repairs are completed efficiently and accurately.

- Arrange alternative transportation options for customers when required.

- Review completed repairs with customers, explain charges, and ensure all documentation is finalized prior to vehicle delivery.

- Address customer inquiries and concerns promptly, escalating issues to the Service Manager when necessary.

- Maintain accurate customer and vehicle records and assist with appointment scheduling and follow-up.

- Stay informed on manufacturer maintenance schedules, dealership products, and service offerings.

- Follow all company policies, health and safety requirements,



and perform other related duties as assigned.

The Ideal Candidate Will Have:

- Experience in the automotive service sector.

- Robust customer service skills.

- The ability to effectively work in a fast-paced environment.

- The ability to multitask.

- The ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.

- Strong interpersonal skills to be able to work effectively in a diverse environment.

Requirements for This Position:

- Fluency in English speaking, reading and writing.

- A minimum of two years of customer service experience.

- A valid driver's license and clean drivers abstract.

- Strong computer technology skills.

- Post-secondary education would be considered an asset.

We Offer:

- Competitive pay based on experience. Hourly wage plus bonus
- Comprehensive health, dental, and vision benefits.
- Enrollment into our DPSP plan after twelve months of employment.
- Access to our award-winning Employee Assistance Program (EAP)
- Access to our Employee Discount Program after two months of employment
- Opportunity for professional development and career advancement.

Toyota Plaza is part of Western Group of Companies - a diverse group of companies in the automotive, recreation, and construction industries. Our vision is the provide customers with an excellent ownership experience, and our employees with an outstanding place to work.

Interested in joining our automotive team? We’d love to hear from you! Drop off your application in person at Toyota Plaza and take the next step in your career with us.

📌 Service Advisor, Toyota Plaza (St. John's)
🏢 Toyota Plaza
📍 St. John's