We are a family business with 70 years of experience and a long-term partnership with Enercare Home Services. We serve residential HVAC customers in Toronto and are looking for an organized administrator to join our office team.
This full-time role supports field technicians, customers, and sales operations.
Responsibilities
- Assist with call allocation, customer promise reports, and follow-up requests.
- Respond to escalations and create service requests or opportunities for technicians.
- Update technician schedules and block time for meetings, training, and vacation.
- Share important customer details with field staff.
- Update leads and appointments in Salesforce and Clarify.
- Follow up on leads, quotes, and sales opportunities.
- Coordinate service and maintenance jobs.
- Prepare daily sales scorecards and track monthly technician incentive results.
- Send meeting reminders and complete daily Clarify-to-Salesforce reconciliation.
- Complete other administrative duties as needed.
What you’ll bring
- Solid organizational skills and attention to detail.
- The ability to manage multiple tasks in a fast-paced environment.
- Clear communication and a team-oriented approach.
Pay: $20.00-$23.00 per hour Expected hours: 40.0 per week
Benefits
- Casual dress
- Dental care
- On-site parking
- RRSP match
Work Location: In person
📌 Service and Sales Support Co-ordinator (North York)
🏢 Blue Flame Heating and AC-Enercare Franchisee
📍 North York
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