Lead operations at W.W. Grainger’s Service Centre, focused on driving revenue and enhancement through strategic planning and team leadership. Combine operational excellence with customer satisfaction in a key managerial role. As the Service Centre Manager, you will report directly to the Senior Manager of Services and Field Safety. This position requires a minimum of 5 years of experience in technical service management, with proven leadership abilities.

Your role will encompass managing operating expenses, engaging with customers, and enhancing service delivery. Key Responsibilities:

- Grow market share and revenue through strategic planning
- Manage operating expenses and PnL ownership
- Oversee a team of service technicians and their development




- Ensure compliance with regulatory requirements and SOPs
- Establish continuous improvement for operational profitability Requirements:
- Minimum 5 years of technical/industrial management experience
- Demonstrated team leadership and coaching skills
- Proven track record in driving revenue and profitability
- Robust ability in building customer relationships
- Ability to travel 50% of the time Elevate Grainger's Service Centre through effective management, operational oversight, and customer-centric strategies.

📌 Service Centre Manager at Grainger (Quebec City)
🏢 W.W. Grainger
📍 Quebec City