Service Manager | Camino Group The Camino Group, home to El Camino, Giulia, Datsun, and Riviera, is looking for a passionate and driven Service Manager to join our team at El Camino in the Byward Market.

We're looking for someone who genuinely loves hospitality and takes pride in delivering exceptional guest experiences.

The ideal candidate leads by example, inspires those around them, and is committed to building a team that takes pride in what they do. Someone who recognizes that hospitality is about more than just great service — it's about making people feel welcomed, valued, and taken care of.

This is a hands-on leadership role for someone who thrives in a fast-paced environment, enjoys developing others, and is passionate about maintaining high standards while continuing to grow within the hospitality industry.

What the Role Involves: Hospitality, Leadership & Service

- Work 4–5 serving shifts per week, leading from the floor and setting the standard for genuine hospitality, professionalism, and exceptional service.
- Champion our service standards, ensuring consistency, attention to detail, and memorable guest experiences every day.
- Lead by example, creating a positive environment where both guests and team members feel welcomed, supported, and valued.
- Coach, mentor, and develop staff, providing ongoing feedback, recognizing achievements, and creating opportunities for growth.
- Foster a culture of accountability, teamwork, and continuous improvement, where everyone takes pride in their work.
- Complete 1–2 closing shifts per week, ensuring smooth service, robust communication,



and consistent closing standards. Act as Manager on Duty when required.
- Work closely with the Chef, Director, and Assistant Director to maintain operational excellence and a shared vision for hospitality.
- Participate in hiring, onboarding, training, and performance management to help build a strong and engaged team.

Administrative & Operational Responsibilities
- Create and manage weekly staff schedule, balancing service needs, team development, and labour targets.
- Complete cash-outs, tip-outs, and invoicing accurately and on time.
- Maintain organized records and assist with ordering and operational follow-ups.
- Use internal management systems (Push, VT, Dext, etc.) to support efficient daily operations.
- Balance operational responsibilities with a strong presence on the floor, ensuring the guest experience always remains a priority.

What We're Looking For
- Minimum 2 years of experience in a leadership or senior service position.
- A genuine passion for hospitality and creating memorable experiences.
- Someone who leads by example and takes ownership of service standards and team performance.
- A natural coach and mentor who enjoys helping others succeed and grow.
- Strong communication, organizational,



and problem-solving skills.
- Confidence in a busy, high-volume environment without compromising hospitality or attention to detail.
- A positive, proactive attitude and the ability to inspire and motivate those around them.
- Availability for evenings and weekends.
- A desire to continue learning, developing, and growing as a hospitality leader.

Why Join Camino Group? We're passionate about great food, great service, and the people who bring it all together. Across our restaurants, we believe that exceptional hospitality comes from teams who take pride in their work, and genuinely care about the experiences they create.

With four distinct restaurant concepts, Camino Group offers the opportunity to learn, develop new skills, and grow professionally within a diverse hospitality group. We encourage continued learning, and providing opportunities for motivated leaders to take on greater responsibilities as they develop.

We're looking for someone who shares our philosophy and wants to play a meaningful role in strengthening our service culture, developing our people, and creating experiences that keep guests coming back.

If hospitality is more than just a job to you, and you're excited about growing your career with us, we'd love to meet you.

Pay: $25.00-$27.00 per hour

Expected hours: 35.0 – 44.0 per week

Experience

- Supervising: 2 years (required)
- management : 1 year (required)
- Serving: 5 years (required)

Licence/Certification:
- Smart Serve (required)

Work Location: In person

📌 Service Manager (Ottawa)
🏢 El Camino
📍 Ottawa