Service Manager – Post-Construction Service

Reports to: Director of Client Care

Department: Client Care / Construction

Location: Toronto, Ontario

Employment Type: Full-Time

GreenGold Construction Limited is the GTA’s most exclusive construction management firm. The Service Manager is responsible for managing the post-construction service experience for homeowners and clients from the completion of construction through warranty, ongoing service, as well as small scale renovations.

Reporting to the Director of Client Care, the Service Manager will oversee the timely resolution of deficiencies, warranty claims, service requests, small repairs and post-construction projects. This role serves as a key point of contact between the client, construction team, trades, suppliers and management, ensuring that service issues are addressed professionally, efficiently and to a high standard.

The successful candidate will be highly organized, customer-focused and hands-on, with strong knowledge of residential construction, building systems, repairs and trade coordination.

Responsibilities:

Service Support

- Receive, review, prioritize and coordinate client service requests, deficiencies and warranty claims.
- Conduct site visits and assess reported issues to determine the appropriate solution and responsible trade.
- Ensure service issues are resolved within established service standards and timelines.
- Maintain accurate records of all service requests, inspections, repairs, communications and completed work.
- Ensure all work is completed in accordance with company standards, building codes, manufacturer requirements and applicable warranty obligations.

Small Repairs & Projects

- Manage small repair and maintenance projects that fall outside the original construction scope.
- Coordinate carpenters, electricians, plumbers, painters, HVAC contractors and other specialty trades.
- Obtain and review quotes where required and ensure work is completed within approved budgets.




- Schedule and oversee trades on site and verify quality of completed work.
- Assist with developing a reliable network of service contractors and preferred trades.
- Identify opportunities to efficiently bundle service work and reduce unnecessary call-outs and costs.

Client Experience

- Act as a professional and responsive point of contact for clients throughout the service process.
- Communicate clearly regarding the nature of an issue, expected timelines, access requirements and resolution.
- Handle client concerns and escalations with professionalism and sound judgment.
- Ensure clients feel informed and supported even when an issue requires multiple visits or extended resolution.

Team & Trade Coordination

- Coordinate daily activities and priorities for service trades and contractors.
- Establish clear expectations regarding workmanship, timelines, communication and site conduct.
- Monitor contractor performance and address recurring quality or scheduling issues.
- Coordinate access to occupied homes while minimizing disruption to clients.
- Work closely with the Director of Client Care, Project Managers, Site Supervisors and Construction teams.

Administration & Reporting

- Maintain a comprehensive service log and status of all open and completed items.
- Review invoices and confirm work completion before approval for payment.
- Provide regular reporting to the Director of Client Care on open service matters, aging items, costs and escalations.
- Ensure all documentation, photos, correspondence and approvals are properly recorded.

Skills and qualifications:

- 5+ years of experience in residential construction, warranty, property maintenance,



renovations or a related field.
- Robust understanding of residential construction, building components and common deficiencies.
- Experience coordinating multiple trades and contractors.
- Robust knowledge of carpentry, plumbing, electrical, HVAC and general building repairs.
- Experience dealing directly with homeowners or clients is strongly preferred.
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to read construction drawings and understand building specifications is an asset.
- Proficiency with Microsoft Office and construction/service management software.
- Valid driver’s licence and ability to travel between project and client locations.

What success looks like: Within this role, success means that clients have confidence that when an issue arises after construction, someone owns it, communicates with them, coordinates the solution and sees it through to completion.

The Service Manager will establish a responsive, organized and accountable post-construction service operation that protects the company’s reputation, improves the client experience and ensures service issues are resolved efficiently and professionally.

Interested applicants may forward a copy of their resume and salary expectations to for consideration. We thank all applicants for applying; however only those selected for an interview will be contacted. No agencies or telephone enquiries please.

GreenGold Construction Limited is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, GreenGold Construction Limited will make accommodation(s) available to applicants with disabilities upon request during the recruitment process.

Pay: From $65,000.00 per year

Benefits

- Dental care
- Extended health care

Work Location: In person

📌 Service Manager (York)
🏢 GreenGold Construction
📍 York