Overview

Join our dynamic team as a Service Writer and Office Assistant, where you'll be the vital link between our valued customers and our skilled technicians. This energetic role combines front-desk customer service with administrative support, ensuring smooth operations and exceptional service experiences. Your mechanical knowledge and dealership experience will empower you to confidently communicate vehicle repair needs, upsell services, and handle all administrative tasks with enthusiasm and professionalism.

If you're passionate about automotive care, thrive in a fast-paced environment, and enjoy helping people, this opportunity is perfect for you!

Duties

- Greet customers warmly upon arrival, listen attentively to their vehicle concerns, and accurately document their needs.
- Prepare detailed repair orders by translating customer descriptions into clear, technical language for technicians.
- Assist customers with service recommendations, upselling additional maintenance or repair services to enhance their vehicle’s performance and safety.
- Manage appointment scheduling and coordinate workflow to ensure timely service delivery.
- Handle cash transactions, process payments accurately, and maintain detailed financial records.
- Support office operations by managing phone calls, emails, and administrative paperwork efficiently.




- Maintain organized records of service orders, customer interactions, and vehicle histories to ensure seamless communication across departments.

Experience

- Previous dealership experience or background in automotive sales or service is highly preferred.
- Mechanical knowledge of vehicles and automotive repair processes to effectively communicate with technicians and customers.
- Strong customer service skills with the ability to build rapport and handle inquiries professionally.
- Experience in upselling services while maintaining integrity and customer trust.
- Proficiency in cash handling, point-of-sale systems, and basic office software.
- Ability to work efficiently in a quick-paced environment while managing multiple tasks simultaneously.
- Excellent communication skills to clearly explain technical information to customers of varying familiarity with automotive topics.

This role offers an exciting opportunity to combine your passion for cars with your talent for customer engagement and administrative excellence. We’re committed to supporting your growth as you help deliver outstanding service experiences every day! Pay: $17.61-$30.00 per hour

Expected hours: 42.5 per week

Work Location: In person

📌 Service Writer and Office Assistant (St. Catharines)
🏢 Lincoln Valley Automotive
📍 St. Catharines