About the opportunity The Services Manager, General Ledger is responsible for end-to-end delivery of Dayforce General Ledger solutions through a team of consultants. Key responsibilities include project staffing, customer relationship management, and people management. In addition, the Manager contributes to the development of the General Ledger practice and may participate in the sales cycle to determine scope and effort and set expectations for project delivery.

What you'll get to do Achieve and Exceed Implementation Targets

Ensure team targets are met

Manage a group of employees and to ensure the on-time delivery of their projects that are primarily in North America

Support the sales cycle through scoping and approval of solutions

Increase the Value of the Dayforce Application for Customers

Collaborate with Dayforce partners and provide Ceridian sponsorship and governance on partner-led implementations

Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the General Ledger Guided methodology.

Ensure High Customer Satisfaction and Referenceability

Ensure adherence to highest quality standards in project delivery consistently utilizing Dayforce tools, techniques, and methodology

Manage customer relationships and provide team oversight through Dayforce implementations

Support project staffing and resource management

Motivate teams to document solutions and contribute to internal knowledge share

Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations

Participate in the company’s internal, departmental, and cross-departmental initiatives

Increase Engagement and Capabilities of Team Resources

Manage and support a team of experienced resources to execute effectively and fulfill practice objectives





Leverage shared implementation services and subject matter experts to augment team core skills

Provide coaching and mentoring to improve performance and drive career development

Build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans

Execute day-to-day administrative tasks such as: project and practice reporting updates, vacation scheduling, expense reporting, etc. in a timely manner

Skills and experience we value

Bachelor's degree or equivalent experience

Strong knowledge of accounting principles an asset

Experience in human capital management applications consulting preferred

5+ years in Consultant role with Dayforce an asset

Solid background in leading software implementation projects

Demonstrated experience translating customer business requirements into workable software solutions

Proven experience in change management

Mastery in Microsoft Office products

Consulting and management experience in a SaaS / Cloud computing environment

Ability to effectively implement Dayforce modules an asset

Ability to sell the value of Dayforce General Ledger Implementation methodology

Excellent customer relationship and business acumen

Demonstrates full competence in business function

Ability to provide direction to multiple projects and manage competing priorities

Excellent organization, communication, and collaboration skills; ability to translate issues into business impacts and propose solutions that produce a win-win outcome

Ability to effectively manage resources and performance to meet current and future demands

Ability to coach and mentor consultants on consulting, solution delivery and change control tools and techniques

Ability to work collaboratively with the Sales team to provide implementation scoping and delivery guidance in the sales cycle

📌 Services Manager, General Ledger (Winnipeg)
🏢 Dayforce
📍 Winnipeg