Lead operational excellence and transformation initiatives at Capital One in Toronto. This role champions a hybrid ecosystem, driving process improvement and leveraging analytics for strategic decisions. As the Servicing Delivery Lead, you will direct a diverse operational workplace involving Quality Management, Outsourced Services, and Customer Operations.

You will oversee cross-functional initiatives, manage vendor ecosystems, and ensure operational rigor. The position demands expertise in data analysis, team leadership, and a commitment to continuous improvement. Key Responsibilities:

- Direct the hybrid operational infrastructure enhancing customer services
- Lead, mentor, and develop high-performing teams
- Ensure strict adherence to process controls and risk mitigation




- Oversee quality assurance utilizing KPI frameworks and data analytics
- Modernize workflows by integrating AI and automation techniques Requirements:
- 5+ years in management consulting or operational transformation
- Expertise in cross-functional strategic initiatives and stakeholder management
- 3+ years in team leadership and talent development
- 1+ year utilizing data analytics tools like SQL or Power BI
- Experience in digital enablement and workflow automation Drive strategic operational changes while leading a diverse team at Capital One Canada.

📌 Servicing Delivery Lead at Capital One (Toronto)
🏢 Capitalone
📍 Toronto