Lead operational excellence and transformation initiatives at Capital One in Toronto. This role champions a hybrid ecosystem, driving process improvement and leveraging analytics for strategic decisions.

As the Servicing Delivery Lead, you will direct a diverse operational setting involving Quality Management, Outsourced Services, and Customer Operations. You will oversee cross-functional initiatives, manage vendor ecosystems, and ensure operational rigor. The position demands expertise in data analysis, team leadership, and a commitment to continuous improvement.

Key Responsibilities: • Direct the hybrid operational infrastructure enhancing customer services • Lead, mentor,



and develop high-performing teams • Ensure strict adherence to process controls and risk mitigation • Oversee quality assurance utilizing KPI frameworks and data analytics • Modernize workflows by integrating AI and automation techniques

Requirements: • 5+ years in management consulting or operational transformation • Expertise in cross-functional strategic initiatives and stakeholder management • 3+ years in team leadership and talent development • 1+ year utilizing data analytics tools like SQL or Power BI • Experience in digital enablement and workflow automation

Drive strategic operational changes while leading a diverse team at Capital One Canada.

📌 Servicing Delivery Lead at Capital One (Toronto)
🏢 Capitalone
📍 Toronto