Join Compugen as a Bilingual Service Desk Analyst, providing remote support across Canada. Engage with users via phone, email, and in-person assistance, ensuring seamless tech experiences.

This role requires fluency in both English and French, along with a minimum of two years in technical support or similar customer service positions. Candidates should demonstrate solid problem-solving skills and a good understanding of the Windows 10 environment. You'll help clients troubleshoot issues effectively while contributing to the development of knowledge base articles.

Key Responsibilities:
• Provide technical support through various communication channels
• Analyze and monitor network problems effectively
• Document and track problem-solving processes diligently




• Apply diagnostic tools for troubleshooting support
• Collaborate during team meetings to enhance service delivery

Requirements:
• Degree or diploma in Computer Science, or equivalent experience
• Minimum 2 years in customer service or technical roles
• Exceptional bilingual (French/English) communication skills
• Attention to detail and research capabilities
• Experience in a collaborative team environment

Utilize your tech expertise and bilingual skills to create effective solutions for users at Compugen.
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📌 Bilingual Support Analyst Remote Position (Quebec City)
🏢 Compugen
📍 Quebec City