Join Infinity Software as a Remote Customer Support Specialist, helping clients in the lending sector. Manage support inquiries and resolve technical issues through various communication channels.

Infinity Software, part of Aquila, is searching for an experienced Customer Support Specialist to connect with 20 to 40 clients across the U.S. and Canada. This full time, remote role requires a proactive approach to handle technical troubleshooting and provide exceptional client communication.

The ideal candidate will thrive in a dynamic workplace, ensuring efficient resolutions and stellar customer experiences.

Key Responsibilities:
Manage incoming support requests via phone, chat, and email
Troubleshoot technical issues and guide users effectively




Collaborate with Developers and Business Analysts for solutions
Document complex issues and share findings with the team
Train clients on software updates and enhancements

Requirements:
2+ years of technical customer support experience
Proficiency with Microsoft Office and remote access tools
Available to work 9:00 a.m. - 5:00 p.m. PST
Solid problem-solving and critical thinking abilities
Excellent verbal and written communication skills

Leverage your technical expertise to support clients at Infinity Software and impact alternative lending positively.

📌 Remote Customer Support Specialist At Infinity Software Mississauga
🏢 Aquila Software Group
📍 Mississauga