Deliver exceptional care as a Bilingual Customer Service and Appointment Booking Representative at Vision Group, where you’ll work remotely in English and French or Spanish. Book consultations, engage patients, and meet performance targets while enjoying a energetic work environment.

Join Vision Group, a leading vision correction provider in North America, with over 60 clinics. This full-time position requires taking calls and chat support, utilizing your customer service experience to understand patient needs. You’ll play a crucial role in guiding patients through their journey while contributing to growth across more than 11 brands in the company.

Key Responsibilities:
• Handle incoming and outgoing calls and chat conversations
• Take a consultative approach to patients’ needs




• Book and confirm appointments efficiently
• Maintain accurate patient records and interactions
• Meet individual booking and follow-up targets

Requirements:
• High school diploma and 6+ months of customer service experience
• Fluency in English and French (Spanish is a plus)
• Strong organizational skills and adaptability
• Comfort with technology and multiple applications
• Motivation to achieve and exceed performance goals

Leverage your bilingual skills and customer service expertise to enhance patient experiences with Vision Group.
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📌 Bilingual Customer Service Representative - Remote (Manitoba)
🏢 Vision Group
📍 Manitoba