We are seeking a energetic, polished, detail-oriented Account Manager to join our team.This role requires a unique blend of client and project management skills, as well as financial discipline. You will serve as the client-liaison and internal project management lead to ensure flawless project execution.
Focus will be on building, maintaining, and nurturing long-term relationships with clients, ensuring client needs are met, identifying opportunities for growth, and aligning FSi’s solutions to client business objectives. As the Account Manager, you will leverage your 2-5 years of account or project management experience to act as the primary point of contact to drive customer satisfaction, retention, and revenue growth.
This role is ideal for an individual who is passionate about being client-facing, is highly organized and can step back and see the big picture.Someone with initiative and flexibility to support the organization cross-functionally, and who is looking for a fast-paced yet supportive environment.
The role also offers meaningful growth potential for individuals looking to deepen their client leadership and commercial management skills within a strategic consulting setting.
Role Full-time
Contract (with opportunity to move to permanent after 6 months)
Remote
Pay scale: 50-60K
Core Competencies Exceptional written and verbal communication skills
Professional presence and responsiveness
Ability to manage senior stakeholders with confidence
Project Execution & Accountability Excellent organizational and time-management skills
Strong attention to detail
Proven end-to-end project management capability
Proactive risk identification and problem-solving
Accountable, self-motivated, and comfortable working independently
Calm, solutions-oriented approach to challenges
Flexible, agile, and adaptable
Technical Skills Proficiency in Microsoft Office and project management platforms.
Comfort navigating digital tools and collaboration systems
What Success Looks Like Clients experience FSi as consistent, seamless, proactive, and consultative partners
Projects are delivered on time, on strategy, and on budget
Risks are anticipated and managed before escalation is required
Financials are accurate and managed responsibly
Internal teams feel aligned, supported, and clear on priorities
The quality of execution is consistent, regardless of which Account Manager leads the work
Responsibilities & Duties Account Management You are the primary point of contact and trusted partner to your clients.
Develop and maintain solid,



trust-based relationships with clients
Lead regular client and internal touchpoints and status meetings to understand client needs and objectives, align on progress, and address concerns
Ensure client questions and requests are addressed promptly, thoroughly, and professionally
Advocate for client needs internally while protecting project scope
Proactively identify opportunities to deepen partnerships and grow revenue
Anticipate client needs, flag potential risks early and resolve any issues proactively and effectively
Project Management You ensure seamless project execution from proposal through delivery and closeout and protect the profitability of each project through disciplined financial management.
1. Support the Business Development function during proposal development by creating accurate and optimized costings, working with recruitment partners to assess feasibility and costs, and support proposal writing.
2. Provide end-to-end project management on live projects:
Manages recruitment providers to ensure project needs are met on a timely and cost-effective basis.
Develop project screeners and manage fieldwork planning, recruitment, and execution
Lead internal project kickoff and weekly project status meetings
Ensures all project timelines and milestones are agreed on and booked on calendars (internal and external)
Ensures the team proactively manages changing timelines accordingly (e.g. booking designers)
Escalates issues during the project that may impede project delivery and coordinates solutions.
Collaborate with other Project Managers and the larger cross-functional teams to drive continuous improvement and innovation
Understand and adhere to all compliance rules and guidelines
Monitor project profitability throughout the lifecycle by tracking budgets and expenses
Identify and address budget or scope risks early to protect project profitability
Maintain accurate tracking of quotes, invoices, expenses and forecasts
Conduct thorough project close-outs, including actual vs budget reconciliations
Ensure disciplined adherence to all financial processes and controls
Culture Brings a strong growth mindset,



with genuine openness to feedback and collaboration as core to learning, improving the work, and supporting one another
Relentlessly curious and always looking for the why behind the why behind the why
Actively contributes to a team and company culture of care and respect
Commits to creating an equitable and inclusive environment for members of the team and clients
Experience & Qualifications Experience 2-5 years of experience in account management, project management, consulting, healthcare, or related environments
Experience coordinating multiple stakeholders and timelines
Exposure to budgeting or financial tracking processes
Healthcare or pharmaceutical experience is a plus, but not required
Requirements Legal authorization to work in Canada, without sponsorship.
Education minimum: high school or CAEC (College or University is an asset)
Clear background check: Criminal, US Exclusions Database, US Denied Persons List, and EU, UK, and UN Sanctions List.
Compensation and Work-Life Balance Full time
Contract (with opportunity to move to permanent after 6 months)
Remote
Pay scale: 50-60K.
We look for people who: Work in a way that upholds and promotes the FSI core values: Passion, Curiosity, Empathy, Agility and Frankness.
Contribute to and develop a culture of collaboration, nimbleness, care, and respect.
Create an equitable and inclusive workplace for members of the team and clients.
Understand that Friday is flexible, not guaranteed time off (while we strive to maintain a 4-day work week, we ask that team members are flexible around client needs).
Can attend Quarterly Town Halls in-person (held on Fridays)
Understand that we are consultants and, while we strive for typical business hours, sometimes work extends beyond the 9-5 workday.
Assist colleagues outside of the current project you are working on (e.g., proposal development, brainstorms, thought leadership, etc.).
Applying Fresh Squeezed Ideas celebrates diversity in both its innovative solutions and its workforce. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities who are eligible to work in Canada. We understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.

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📌 Account Manager (Ontario)
🏢 FSi (Fresh Squeezed Ideas)
📍 Ontario