Elevate customer interactions as a Bilingual Customer Service Representative at Ford Credit Canada. Provide exceptional service and skilled expertise to ensure every customer leaves satisfied.

In this critical role, youll work within a dedicated team, supporting Ford/Lincoln dealers while navigating customer finance journeys. Your skills in problem-solving and maintaining professionalism will shine as you resolve inquiries and enhance Ford Credit Canada’s reputation.

Adaptability is key as you manage high call volumes and participate actively in team discussions.

Key Responsibilities:
Deliver superior customer satisfaction with each interaction
Problem-solve by reviewing customer account histories
Follow established policies for consistency and quality
Act as a brand ambassador for Ford Credit
Manage inbound and outbound calls efficiently

Requirements:
High School Diploma or equivalent
Bilingual in French and English
Robust communication skills for difficult conversations
Proficiency in MS Office applications
Experience in financial services is a plus

Become a trusted expert in customer care while ensuring a premium experience with Ford Credit Canada.
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📌 Bilingual Customer Service Representative Edmonton
🏢 Ford
📍 Edmonton