We're excited to share an opportunity for an existing vacancy as a Technical Customer Service Representative with an established manufacturer in the Toronto area!
Daily responsibilities may include but are not limited to:
Provide technical customer service and product support to customers, dealers, and internal sales teams.
Respond to customer inquiries regarding seating products, specifications, installation, warranty, and troubleshooting.
Diagnose and resolve product-related issues by gathering information, identifying root causes, and recommending appropriate solutions.
Review product drawings, specifications, assembly instructions, and technical documentation to assist with customer inquiries.
Coordinate with manufacturing, engineering, quality, and sales teams to resolve technical and product concerns.
Maintain accurate records of customer inquiries, issues, resolutions, and follow-up activities.




Occasionally travel to customer sites in the GTA and outside of Canada
Mandatory Requirements:
2+ years of technical customer service, customer support, or quality assurance experience within a manufacturing setting.
Experience supporting manufactured products, seating, hardware, or similar products is an asset.
Robust technical aptitude with the ability to understand product specifications, drawings, components, and assembly processes.
Excellent troubleshooting and problem-solving skills.
Strong written and verbal communication skills.
Ability to manage multiple customer inquiries and prioritize effectively in a fast-paced environment.
Able to travel locally and internationally
Location: Toronto, ON
Salary Range: $50,000 to $65,000 + benefits, pension

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📌 Technical Customer Service (Ontario)
🏢 itec group
📍 Ontario