Enhance clinical operations with Velacur as a Technical Support Specialist in Vancouver. This hybrid position emphasizes the resolution of technical issues while providing logistical support.
As part of your responsibilities, you will manage technical support for the Velacur system, diagnosing problems and coordinating hardware logistics. You will interact with clinical users to relay key technical insights, fostering communication between customers and internal teams.
Your expertise in software and hardware diagnostics will be key.
Key Responsibilities:
Manage cases from submission to resolution in Hub Spot
Analyze system logs for troubleshooting errors
Oversee the logistics of hardware replacements
Act as liaison between clinical users and engineering
Ensure compliance during the RMA process
Requirements:
Proficient in Windows operating systems
Knowledge of SQL and AWS basics
Experience with network troubleshooting
Familiarity with remote support tools
Technical degree in Computer Science or related field
Utilize your technical support skills to positively impact Velacur's commitment to healthcare innovation.
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📌 Velacur Technical Support Specialist Position Vancouver
🏢 Sonic Incytes
📍 Vancouver
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