Customer Care Specialist
We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada.

CA$20.00–CA$22.00 hourly

Full time

As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their needs are met with the highest level of professionalism and efficiency.

Respond promptly and effectively to customer inquiries via phone, email, and chat

Analyze and process customer claims, ensuring accuracy and adherence to company policies

Navigate customers through our online portal, assisting with data submission and troubleshooting

Manage and organize customer documents and information with meticulous attention to detail

Coordinate with various internal departments to resolve complex customer issues

Monitor and meet service level agreements (SLAs) and key performance indicators (KPIs)

Identify opportunities for process improvements to enhance customer satisfaction

Maintain up-to-date knowledge of company products, services, and policies

Participate in team meetings and training sessions to stay current on best practices in customer care

Qualifications

Proven experience in customer service or a related field

Excellent communication skills, both written and verbal, with proficiency in English

Strong problem-solving abilities and analytical skills

Proficiency in using Microsoft 365 and comfort with technology tools

Demonstrated ability to multitask and maintain a high level of work organization





Customer-oriented attitude with developed interpersonal skills

Patience and ability to handle challenging situations with empathy and professionalism

Detail-oriented approach with a commitment to accuracy

Fast learner with the ability to adapt to changing priorities

Bachelor's degree in Business, Communications, or related field preferred (not required)

Bilingual skills in additional languages are a plus

Additional Information

80% coverage Health, Dental and Vision

Paid time off

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

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