Position Information

Temporary until October 31, 2027.

Rotation/Shifts

Days, 8 hour shifts.

Basic Requirements

- University Degree in Health Sciences or Equivalent; Current credentials and registered with active membership with health or health-related professional college; Minimum 5 years working in a healthcare environment;
- Knowledge of legislation/regulations and awareness of judicial decisions impacting risk management and concerns management (including Public Hospitals Act, Coroner¿s Act, Mental Health Act, Health Care Consent Act);
- Knowledge of hospital organization and knowledge of health care delivery system;
- Knowledge of anatomy and physiology; pharmacology; disease processes;
- Strong interpersonal, negotiation/mediation/dispute resolution and problem-solving skills;
- Excellent oral, written, and presentation skills;
- Empathic listening skills;
- Strong coaching and counselling skills;
- Excellent analytical, planning and organizational skills;
- Computer skills (word processing; e-mail; manipulate data for report generation and graphics presentation);
- Time management skills;
- Use of technological tools;
- Eligible to work in Canada.

Preferred Qualifications





- Master's Degree in a health related field;
- Knowledge of health risk management practice and health law (i.e., civil litigation, including civil procedure; legislation; coroner investigations; and human rights complaints, risk management processes, etc.)
- Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced).

The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work workplace. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [email protected].

📌 Specialist 1, Patient Relations (Ottawa)
🏢 The Ottawa Hospital
📍 Ottawa