Join Roche as a Field Service Implementation Representative, where you will enhance customer satisfaction in the healthcare sector. This role requires technical expertise and focuses on installations, modifications, and maintenance support.
As a Field Service Implementation Representative in Ontario, you will work closely with hospitals and laboratories to ensure smooth installations of advanced diagnostic solutions. You will utilize your bilingual skills in English and French, if applicable, to engage effectively with diverse clients and stakeholders. Your problem-solving ability and technical knowledge will directly impact patient care and operational efficiency.
Key Responsibilities:
• Provide customer-centric support to ensure a seamless experience
• Communicate with national teams for customer insights
• Lead or support implementations of software and hardware solutions
• Document service activities and manage administrative tasks
• Perform maintenance and technical support as necessary
Requirements:
• 5+ years of field service experience
• Diploma in electronic technology or related field
• Bilingualism in French and English preferred
• Solid understanding of IT systems and networks
• Willingness to travel 95% including overnight trips
Leverage your technical skills and customer support experience to make a difference at Roche today.
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📌 Field Service Implementation Role at Roche (Ontario)
🏢 Roche
📍 Ontario