Who We Are Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.
For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.
Overview Under the direction of theManager,Client Care, Homemaking & Going Home,theProgramSchedulerworks as part ofthe Client Services Teamto implement Carefor’s approved andprescribed processes to develop and maintain the master rotation forHomemakers andPSWstaffacross Champlain.
Responsibilities Responds toand managesemployee absences to ensure client visits are assigned

Acts as support contact to contracted service providers

Completes all required tasks to ensure there is adequate staff scheduled to meet service requirements, which involves anticipating and monitoring needs and initiating appropriate action

Provides work schedules and grants time off to staff in consultation with Manager, while working within the provisions ofprogram policy and procedures





Works in liaison withtheManager to inform ofanyschedulingand/or contracted service provider issues

Supportswaitlist management principles

Coordinates orientation/training for new staff inapplicableprograms

Creates and distributes various schedules and master rotations

Provides timely information,usingtechnology (Alayacare,Caredove,telephone, e-mail,voicemail), to field staff,contractedservice providers, co-workers,managers,supervisors,andclients,ensuringstaff scheduling meetsservice delivery needs

Gathers and prepares program statistics as required – staffing numbers, admissions

Contributes to the principles of customer-focused service and continuous quality improvement

Handletime sensitiveincoming staffingand/or clientrequests(time off, hospitalization, complaints)

Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures, and participates in training as required

Qualifications Minimum high school diploma
Minimum 2-3 years scheduling experience
Minimum 2-3 years scheduling experience in supporting contracted service providers




Experience scheduling within the confines of collective agreements and labour standards
Proficiency in MS Office programs, including Outlook, faxing software, and database management
Must have office administration or office information technology expertise
Experience in clinical environment is considered an asset
Bilingualism (spoken French) is a requirement
Competencies Thisposition requires someone with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanour and a customer centric approach.

Positive organizational, time management,time management,and prioritization skills.

Proven ability to work both independently as well as collaboratively as part of a teamand with managers/supervisors

Well-developed communication skills (English)both oral and written

Ability to proactively provide effective, timely solutions.

Ability to plan, organize, and coordinate activities in a fast paced environment

What We Offer Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
Employee Group Benefit Plan
Paid Orientation
Paid professional development and training
Employee Assistance Program
EDI Statement Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

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📌 Program Scheduler (Full Time Permanent) (Quebec City)
🏢 Carefor-Health-
📍 Quebec City