Senior Manager, Training Program Management Company:

Bell

Locations:

Toronto, Ontario or Montreal, Quebec

Work arrangement:

Hybrid, with a minimum of three days per week at a Bell office. Successful candidates must be based in Canada.

Bell’s Applied AI and Operational Support Transformation & Training team is seeking a Senior Manager to lead national training programs for support agents, BTS technicians, and field operations technicians. The role sets training strategy, oversees the training portfolio, and leads a team delivering scalable learning solutions aligned with business and operational needs.

Key responsibilities

Develop and execute training strategies aligned with organizational priorities and workforce needs.

Oversee training programs from needs assessment and prioritization through development, deployment, measurement, and continuous improvement.

Partner with Operations, business leaders, subject matter experts, and cross-functional teams to develop effective learning solutions.

Prepare employees to adopt new technologies, processes, products, and ways of working.

Advance digital, automated, AI-enabled, and immersive learning approaches and improve training content and delivery.

Measure training effectiveness using data, feedback, and performance insights.





Improve operational efficiency and integrate training into organizational and technology transformations.

Coach and lead a high-performing team, adapting programs and resources as business priorities change.

Qualifications

Bachelor’s degree in a related field, such as business, engineering, education, human resources, organizational development, communications, or technology.

Experience leading complex training programs or portfolios in a large organization and managing teams across locations or in virtual or hybrid environments.

Robust program and project management, stakeholder engagement, communication, and analytical skills.

Proficiency with Microsoft Office and collaboration tools; understanding of AI technologies, including Microsoft Copilot.

Experience with learning management systems, digital learning platforms, analytics, or learning technologies is an asset.

Experience in operational, technical, telecommunications, or field-services environments is an asset.

Adequate knowledge of French is required for positions in Quebec.

Additional information Position type:

Management Job status:

Regular, full-time Application deadline:

October 19, 2026 Benefit noted:

35% discount on Bell services.

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