Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our cutting-edge company and help us improve the lives of people and animals everywhere.

Job Details
Primary Duties And Responsibilities

Lead centralized resources and support programs by providing ready-now resources to perform operational activities

Lead centralized copay team to deliver on copay processing, process improvement and performing to KPIs

Implement & oversee standardized Quality Control across all programs to monitor the delivery of standard operational practices and provide recommendation for enhancements

Provides oversight and support for planning and operational implementation of changes within Programs

Promote a quality mindset across Programs by working with Program Management to establish and deliver standardization for high quality services

Continuous development of centralized program operation activities

Work closely with Program management to review staffing capacity, quality processes and make recommendations for process improvement and efficient delivery of Patient Support Services

Interface with Program Management, accounting, CSL, Innomar Pharmacy/Partners and client as it relates to Copay services Responsible for the maintenance of Innomar Program SOPs and standard process flows. Support Programs with the review and updates to Program specific SOPs and Work Instructions

Establishes and monitors best practices to enable enhanced telephony performance, incl real time monitoring

Enables Field Case Manager best practices and operational standard

Participates in projects focused on operational activities for Specialty Services Programs

Supports current program launches by providing SME program expertise

Develops, mentors, and manages direct reports or other members of the programs team as applicable, assigning work and guiding to deliver value, while supporting development of knowledge and skills

Experience And Educational Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing,



computer sciences or similar vocations generally obtained through completion of a four year bachelors degree program or equivalent combination of experience and education; normally requires a minimum of seven (7) years of experience

Knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes

Requires a minimum Seven (7) years of experience with at least 5 years in a progressive management role

Dynamic leader who can energize multidiscipline work teams to learn and apply new skills and /or techniques to respond to the business needs

Knowledge of full service call center programs

Demonstrated change management leadership

Lean-Sigma or other continuous improvement methodology experience is an asset

Project and operational management expertise

Ability to resolve associate issues effectively and efficiently

Experience in pharmaceuticals/biotech industry is an asset

Minimum Skills, Knowledge And Ability Requirements

Strong Operational knowledge

Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation

Good Analytical, conceptual and problem solving skills with demonstrated track record in new concept development for various projects

The ability to manage multiple tasks along a parallel process

Strong Decision making capabilities

Critical thinking skills, creative and innovative solutions to internal or external client needs

Strong industry and company business knowledge

Strategic thinker with long term planning experience

Bilingualism (French and English) strongly preferred;

The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

Possess strong interpersonal and leadership skills, be able to develop and grow talent

Strong organization agility, be able to manage team through change and lead by example

Ability to proficiently use computer and good knowledge of Microsoft Office

Strong analytical and mathematical skills

Strong business acumen competency





What Cencora Offers
We provide compensation, advantages, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal chance principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call (phone hidden) or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

This posting is intended to fill an existing vacancy for our Program Director role.

Affiliated Companies
Affiliated Companies: Innomar Strategies

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📌 Program Director (Quebec City)
🏢 Cencora
📍 Quebec City