The Senior Manager, Catering is responsible for providing strategic leadership and operational oversight for all catering operations across live entertainment, NHL hockey operations and other events. This role oversees the Catering Manager and catering team, ensuring exceptional service, food quality, operational execution, financial performance, and client satisfaction. The successful candidate must have proven leadership experience managing catering operations within a live entertainment setting. The successful candidate must be available to work regular evenings, weekends, NHL games, and events based on operational requirements.

Responsibilities

Provide overall leadership and direction for catering operations across all events

Oversee, coach, and develop the Catering Manager and catering leadership team

Establish and maintain operational standards, procedures, and service expectations

Provide strategic direction for the planning and execution of catering operations for live entertainment and other events

Oversee staffing strategies, scheduling, training, and team development

Partner with culinary, sales, and events teams to ensure seamless event execution

Build and maintain strong client relationships and support the resolution of complex or escalated client requests

Monitor financial performance, budgets, labour, and operational costs to achieve business objectives

Analyze operational results and implement strategies to improve efficiency, profitability, and guest satisfaction

Ensure compliance with health and safety regulations and company policies and procedures

Lead post-event evaluations and drive continuous improvement based on feedback and operational results

Support proposals, menu development, pricing, and event planning in partnership with sales and culinary teams





Ensure consistent execution of service standards across all catering operations

Comply with all Health and Safety Policies and procedures

Adhere to uniform standards and job-specific standard operating procedures

Other duties as assigned

The Qualifications

Must have proven experience managing catering or hospitality operations in a live entertainment event environment

Experience managing catering or hospitality operations in a sports arena, stadium or high-volume event environment is preferred

Associate’s or Bachelor’s degree in Hospitality Management, Culinary Arts or Business Management

Proven experience in catering management or hospitality

Strong leadership skills

Excellent written and verbal communication skills

Ability to manage multiple events and teams simultaneously while meeting deadlines

Knowledge of food safety standards and event planning

Experience with high-volume or luxury catering environments

Excellent organizational and multitasking skills

Solid communication and interpersonal skills

Proficient in Microsoft Office applications

Experience with catering/event planning software (e.g., Tripleseat, Caterease)

Must be available to work flexible hours including evenings and weekends

What's in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work,



in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies.

The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.

Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.

Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.

A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.

We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that's one of our greatest strengths. We're committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [email protected] for further information.

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📌 Senior Manager, Catering (Alberta)
🏢 Compass Group Canada
📍 Alberta