Join a growing startup as a Tech Support Specialist where you'll solve client tech issues and streamline operations. We're looking for a reliable individual who loves problem-solving and providing efficient support.
In this role, you'll be essential in ensuring both our clients and teams operate smoothly. You'll handle device setup, account provisioning, and light troubleshooting, along with assisting client onboarding. Documenting solutions and optimizing our internal processes are key parts of your contributions to our dynamic setting.
Key Responsibilities:
• Set up phones, devices, and accounts for clients
• Troubleshoot issues and guide clients through solutions
• Facilitate smooth handoffs during onboarding and offboarding




• Maintain records of recurring issues to build playbooks
• Suggest improvements for tech operations efficiency
Requirements:
• Experience in IT support or helpdesk roles
• Strong organizational and problem-solving abilities
• Clear communicator for guiding clients
• Willing to travel locally occasionally
• Adaptable in a fast-paced startup setting
Leverage your IT expertise while contributing to a supportive and growth-focused startup culture.
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📌 Tech Support Specialist at Startup (Toronto)
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📍 Toronto