Lead the knowledge management workstream at Miratech in a senior consulting role, driving operational improvements and agent enablement for top global clients. Engage directly with business owners and technical vendors to meet client needs effectively.

As a Senior Business Consultant at Miratech, you will be the strategic lead in managing client knowledge requirements. With over 10 years in consulting, your expertise will ensure the successful alignment of knowledge management capabilities with client objectives. You will be responsible for facilitating interviews, workshops, and creating comprehensive reports to guide decision-making.

Key Responsibilities:
• Own and drive the completion of the Requirements Matrix
• Develop and execute the discovery strategy for client needs




• Assess requirements against Genesys Cloud AI capabilities
• Model total cost of ownership for knowledge management tools
• Author the Tool Evaluation Report and Governance Playbook

Requirements:
• 10+ years in consulting, specifically in knowledge management
• Proven experience with vendor evaluation and recommendations
• Solid knowledge of enterprise knowledge management platforms
• Understanding of AI capabilities in contact centers
• Exceptional writing skills for documentation

Contribute your advanced consulting skills to transform knowledge management at Miratech.
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📌 Senior Consultant for Knowledge Management (Ontario)
🏢 Miratech
📍 Ontario