POSITION SUMMARY - Looking for Full Time and Part Time.

Meet, greet and assist guests, answer inquires andprovided solutions to concerns. Sell products and services Snow Valley Ski Cluboffers. 18+

SPECIFIC ACCOUNTABILITIES

Maintaina constant and efficient flow of guests through the Guest Servicescounter, while providing fast, courteous and friendly service.

Developguest relations by generating conversation, answering questions andoffering assistance when required.

Providequality customer service to guests in all aspects of Snow Valley with afocus on providing the best possible guest experience.

Offerguidance in the selection of services that best meet the guest's needs.

Answertelephones; respond to e-mail; direct inquiries; greet guests and providethem with general information; and refer guests to appropriateindividual/department for further assistance.

Respondto guest inquiries; process requests and provide confirmation toguests.

Maintainindividual guest information on computerized database.

Acceptand process payment for products and services.

Managedaily cash flows - balancing daily cash outs, inventory tracking andpulling appropriate reports.

Ensurethe Guest Services space is clean and organized to ensure a high standardof guest experience.

Ensureall rules and regulations are followed in a consistent manner.

Demonstratea high level of professionalism when dealing with staff, colleagues andguests. Handle all inquiries and complaints in a professional andcompetent manner, applying a win-win attitude.

Understandand function within all Snow Valley policies and procedures. Makesuggestions to improve work processes and policies.

Beinformed of promotional & special events, as well as corporate &group; functions,



in order to provide accurate information to guests.

Weare a team at Snow Valley and as a member of that team, you may be askedto assist other departments or you may draw upon help from other staffmembers to help you achieve your goals.

Performother responsibilities when required as directed by the Guest ServicesManager &/or Supervisor.

SKILLS, INTERESTS, VALUES

Well-developedinterpersonal skills to deal effectively with a variety of people.

Remaincourteous, patient and tactful when dealing with all guests.

Excellentorganizational skills to deal with the administration functions of theposition.

Theability to work in a fast-paced team environment and make responsibledecisions quickly.

Theability to pay close attention to detail.

WORKING CONDITIONS

Thisposition is seasonal and includes working on weekends, weeknights andholidays.

Abilityto work in a standing position for long periods of time.

Maylift, push, pull or carry items weighing up to 24 pounds on an occasionalbasis.

EDUCATIONAL REQUIREMENTS

There are no standard educational requirements for thisposition as most training is completed on the job, although a high schooldiploma is preferred. Cash handling experience is required. Those whohave post-secondary education have a greater chance to advance to asupervisory level.

HEALTH & SAFETY HAZARDS

Identified health and safety hazards associated with thisposition include: musculoskeletal strains from desk work and extended periodsof standing, eye strain from computer work, strain from lifting, cuts,slipping, tripping, robbery and exposure to noise.

REPORTING RELATIONSHIPS

Reports to: Guest Services Supervisor and/or Guest Services Manager

Supervises: None

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📌 Guest Services Representative (Alberta)
🏢 Snow Valley Ski Club
📍 Alberta