Elevate client services and store performance with Sephora Canada as a Senior Manager of Store Experience and Services. Utilize insights to develop impactful strategies in a hybrid work model.

This full time role involves leading the Canadian store experience strategy by leveraging client, sales, and operational insights. You will enhance Beauty Services and optimize selling performance through innovative store experience programs. Your efforts will ensure the implementation of effective training and coaching strategies that yield measurable results.

Key Responsibilities:
• Lead Canadian store strategy using performance insights
• Develop scalable programs to enhance client experiences
• Oversee store reporting and platform enhancements




• Monitor productivity and partner on training strategies
• Conduct assessments and create actionable plans

Requirements:
• 3-5+ years of multi-unit retail leadership experience
• Strong strategic thinking and analytical skills
• Experience in financial management and P&L; oversight
• Proven leadership in coaching direct reports
• Proficiency in Microsoft Excel and data analysis tools

Drive Sephora’s service strategy forward while fostering a positive client experience and team development.
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📌 Senior Manager, Store Experience at Sephora (Ontario)
🏢 Sephora
📍 Ontario