Transform Zendesk’s GTM model as the Director of AI-Powered Operations. Redesign workflows with AI and automation while improving operational effectiveness across the customer lifecycle.
In this strategic leadership role, you will lead sales operations and reshape processes through advanced technologies. With a focus on AI and automation in a high-growth environment, you'll build intelligent workflows and cross-functional initiatives. Your insights will drive operational excellence and ensure measurable business outcomes.
Key Responsibilities:
• Design and maintain AI agents for enhanced GTM experiences
• Lead GTM operational transformations with a focus on automation
• Own the GTM systems roadmap aligning with business needs
• Establish governance for data and operational workflows
• Enable efficient deal operations with automation integration
Requirements:
• 7+ years in GTM Operations or Revenue Operations
• Proven leadership in cross-functional transformation
• Robust problem-solving and systems-thinking skills
• Experience with AI-driven GTM workflows
• Background with modern automation and AI tools
Drive measurable business impact through innovative solutions in a dynamic environment at Zendesk.
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📌 Director of AI-Powered GTM Operations (Quebec City)
🏢 Zendesk
📍 Quebec City
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