Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
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Ontario
12 Oct
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Ontario
IVR Application Developer – Cisco CVP / Amazon Connect
Location: Toronto, ON
Work Mode: 4 days hybrid
Skill Required 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).
Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.
Solid knowledge of AWS Amazon Connect is a plus.