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Reporting to the Senior Manager - Fatigue Risk Management Program, the Fatigue Risk Management Program Specialist is responsible for the strategic oversight, management, and coordination of the Flight Operations Fatigue Risk Management Program, in accordance with regulatory (Transport Canada) and industry (International Civil Aviation Organization [ICAO]/International Air Transport Association [IATA]) requirements and recommended practices.

The person occupying this position is responsible for the daily processing of fatigue reports and data relevant to the fatigue risk management program. This person ensures the proper processing of fatigue reports, fatigue events, and fatigue surveys, as well as the preparation of other documents, as needed, concerning the fatigue risk management program.

They act as a Flight Operations expert regarding the fatigue risk management program and, in collaboration with Flight Operations management, play a leadership role – with the indicated responsibilities – regarding the coordination of fatigue reports and fatigue events. The holder of this position is responsible for processing all fatigue reports and fatigue events for the department and helps maintain the quarterly meetings of the Fatigue and Safety Action Group and other related meetings, as directed by the department head, to ensure that fatigue risk concerns are presented and addressed in accordance with Fatigue Risk Management System (FRMS) protocols. They will also support management and the company Safety and Investigation team by providing the necessary direct support for investigations or additional information regarding fatigue risks.
As a Fatigue Risk Management Program Specialist, the holder of this position may produce initial reports including factual information, information analysis, findings, and contributing factors, and formulate recommendations to relevant executives.

They are a key element of the FRMS as they provide data to management regarding the risk management of flight operations. They coordinate safety issues with personnel from other departments having expertise in the matter and ensure that cross-departmental issues are properly presented, communicated, and understood.

Responsibilities

Ensure all fatigue reports and fatigue events are reviewed and accepted within five business days, as much as possible.

Ensure all fatigue reports are finalized within the timelines indicated in the Fatigue Risk Management Manual, ideally within 30 business days of receipt, as much as possible.

Ensure all reports on unforeseen operational circumstances are reviewed and accepted within five business days, as much as possible.

Establish appropriate links and support structures with Flight Operations, Corporate Safety, Crew Planning, and Crew Scheduling to ensure proper follow-up on fatigue reports.

Lead, manage, and conduct activities necessary to identify and analyze fatigue hazards and latent risks, and investigate these risks and hazards.

Lead and manage trending processes regarding fatigue events and unforeseen operational circumstances.

Manage the activities necessary to perform an appropriate risk assessment concerning fatigue reports and fatigue events.

Manage a process to officially monitor and track corrective actions and subsequent performance resulting from safety issues and investigations.

Ensure the management and coordination of the process to provide, upon request, de-identified reports to internal departments and external agencies.

Manage support and assistance granted in the case of special projects.

Support the evaluation, management,



and monitoring of exemptions and deviations related to the Fatigue Risk Management System (FRMS).

Coordinate and support fatigue studies as well as fatigue-related data collection activities, including participant coordination, study management, and analysis of study results.

Manage the deployment, monitoring, and management of actigraphs used in operational fatigue studies.

Manage fatigue reports and fatigue events from the AlertSafe system, notably debriefings of flight crew, flight attendants, ground personnel, and any other concerned group, according to investigation needs.

Manage the process to provide informed feedback to flight crew regarding fatigue reports and fatigue events, as well as related reports across all operational sectors.

Regularly report to Flight Operations regarding fatigue issues, trends, and reports, as needed.

Provide formal presentations on fatigue risks to Fleet Management heads and training sessions, as needed.

Provide direct support to the Fatigue and Safety Action Group and the Flight Operations Safety Council, notably presenting statistics, risks, trends, and main concerns relative to fatigue.

Highlight first-order problems and concerns and offer industry comparisons regarding fatigue performance and risks.

Provide well‑written, research‑supported professional documents to the media and internal publications for the promotion and awareness of the FRMS and the fatigue risk management program.

Provide well‑written, research‑supported professional documents addressing fatigue risk issues and concerns for publication in professional journals and for awareness.

Ensure their section maintains close working and professional relationships with frontline pilots and allows two‑way personal communication between them and the fatigue risk management program.

Provide detailed reports comparing Air Canada's fatigue risk reports with those of the industry. Define negative trends and best practices, where applicable.

At the request of the investigation team, provide necessary support for fatigue risk investigations, and produce, as needed, an initial report including factual information, information analysis, findings, contributing factors, and recommendations to relevant executives.

Designate and request material, human, and financial resources necessary for fatigue risk management to successfully complete assigned tasks.

Stay current with industry trends and request training sessions and procedure updates, as needed, regarding investigation knowledge, principles, methods, and best practices.

Manage the relationship with AlertSafe system programmers and Air Canada IT to resolve technical issues.

Lead work and tasks to ensure the AlertSafe system is operational.

Supervise and direct testing of new functionalities for the AlertSafe application and website. Manage the relationship with the team responsible for the portable electronic flight deck organizer in order to deploy new versions of the AlertSafe application.

Lead the strategy of future development work regarding the AlertSafe system, acting as the primary user and software administrator on behalf of Air Canada.

Establish, supervise, and manage fatigue risk management processes presented in the FRMS manual.

Lead revisions and modifications made to the risk management section of the FRMS manual.

Act as a subject matter expert and lead the development of the FRMS within other Air Canada departments, at the request of the Director - Regulation and Compliance.





Ensure supervision and guidance of co‑op interns assigned to support the FRMS and the fatigue risk management program.

Qualifications
Education

College or university diploma in a related field, or an equivalent combination of training and experience.

Skilled Skills

Qualification in fatigue risk management systems (must be obtained within one year of hire).

Training in human factors and root cause analysis (must be completed within 24 months of hire).

Quality management training, including IOSA auditor training, an asset.

Formal management training, an asset.

Scope of Skills and Expertise Required for the Position

At least five years of operational experience in the commercial aviation sector within a Canadian air operator governed by CAR Subpart 705, or equivalent.

Experience in the air transport industry and in‑depth knowledge of daily operating procedures of an air carrier and an airport, and their interdependence, notably experience in relations with all other operating services participating in the day‑to‑day activities of an airline, notably regarding Air Canada's governance policies concerning its products and services.

Vast skills and expertise in Air Canada products and services, abilities to propose or recommend varied solutions to complex problems and capacity to develop comprehensive written documents and requirements.

In‑depth knowledge of Transport Canada regulations and standards as well as similar regulations and requirements of foreign regulatory bodies (e.g., US Federal Aviation Regulations [FAR] and operational standards of the European Union Aviation Safety Agency [EASA]).

International Civil Aviation Organization (ICAO) standards, recommended practices, and applicable annexes.

Operational investigation techniques and approved practices of the International Air Transport Association (IATA).

Knowledge of technical procedures, policies, and standard operating procedures of Air Canada; and knowledge of Star Alliance network best practices.

Vast knowledge of national and international aviation, in order to propose varied solutions and recommendations to senior management and executives, and to discuss with Transport Canada and Transportation Safety Board executives and personnel.

In‑depth knowledge of national and international procedures used within applicable flight regimes operated by Air Canada technical flight crews, including internationally accepted best practices for operated aircraft fleets.

Limited knowledge of device procedures and standard operating procedures related to aircraft fleets.

Extensive knowledge of the Canadian Aviation Regulations (parts 1, 3, 4, 5, 6, 7, and 8 as well as associated Commercial Air Service Standards), ISO standards, IOSA, ICAO annexes, FARs, Star Alliance network best practices, and EASA operational standards.

Proven punctuality and reliability to promote overall team success in a fast‑paced environment.

Employment Conditions
Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements
All else being equal, preference will be given to bilingual candidates.

Diversity and Inclusion
Air Canada is resolutely committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that showcases the unique contribution of our employees to the success of our enterprise.

As an equal chance employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.

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📌 Fatigue Risk Management Program Specialist - Temporary (Quebec City)
🏢 Air Canada
📍 Quebec City