Dun & Bradstreet seeks a proactive post-sales support qualified to act as the single contact for customers, driving value conversations and ensuring SLAs and KPIs are met. You’ll coordinate with Delivery, Onboarding & Implementation, Product, and Customer Service to deploy solutions and monitor adoption.
You’ll document use cases, KPI trends, identify training needs, forecast, and support contract negotiations when needed, serving as a backup to Sales and CS teams.
📌 Strategic Post-Sales Client Success Manager (Canada)
🏢 Dnb
📍 Canada