MaxMara is a heritage luxury brand rooted in Italian craftsmanship, proudly family owned, and driven by an entrepreneurial spirit. This unique foundation allows us to invest in our people and reward performance meaningfully. As a result, all selling roles benefit from a competitive commission structure designed to recognize excellence, client dedication, and results.

THE ROLE
Client Experience & Customer Service

Deliver an elevated, personalized client experience that reflects Bloomingdale's service standards and MaxMara's luxury positioning

Act as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store management

Build client confidence through engaging, interactive, and relationship-driven selling experiences

Proactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goals

Resolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrity

Anticipate client needs and exceed expectations without hesitation

Consistently achieve or exceed individual and store sales goals, including all KPI targets

Maximize every client interaction to drive long-term loyalty and repeat business

Maintain a polished, positive, and professional presence while supporting company initiatives and business objectives

Team & Partnership

Foster a collaborative and inclusive work environment through clear,



respectful communication with peers, Management, and Corporate partners

Support team success by sharing product knowledge, client insights, and best practices

Operations & Business Excellence

Adhere consistently to all company policies, procedures, and operational standards

Demonstrate working knowledge of POS systems and retail tools

Communicate store-related issues to the Store Manager when unable to resolve independently

Perform opening and closing duties as required

Utilize downtime effectively to support sales floor readiness, client follow-up, and operational needs

Uphold accountability for safeguarding company assets and minimizing shrink

Visual Standards & Product Knowledge

Maintain a clean, organized, and visually elevated selling environment aligned with brand standards

Ensure product presentation is consistently on brand and client ready

Possess strong, up-to-date knowledge of all product categories to confidently advise clients

WHO YOU ARE

Minimum 2-4 years of retail experience, luxury retail strongly preferred

RTW and/or footwear experience a plus

Proven success in luxury or high-end retail environments

Strong interpersonal, organizational, and communication skills

Ability to work independently while thriving in a team-based workplace

Max Mara is an Equal Opportunity Employer. M/F/D/V

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📌 Client Advisor, Holt Renfrew Yorkdale Mall (Ontario)
🏢 Max Mara Fashion Group
📍 Ontario