The CAF LTD and SISIP Life Team is looking for a professional leader with strong customer service skills to join their teams as a Bilingual Associate Manager - CAF LTD. Reporting to the Manager of CAF LTD and SISIP Life Insurance, the Associate Manager is accountable for the effective management of an LTD team. This includes the support and application of effective LTD management practices and procedures on the CAF LTD plan.

The CAF LTD Team is comprised of dedicated individuals who work to support veterans that have been medically released from the Canadian Armed Forces. The team routinely works with plan members who have complex medical conditions with a goal of helping them complete their transition to civilian life which may include civilian employment.

People Leader Role
Essential Responsibilities/Individual Responsibilities:

Monitor workflow management, conduct performance management, and hire staff

Ensure effective disability management practices are used appropriately

Provide technical support and guidance on complex claims issues

Contribute to a high level of quality and continuous improvement by conducting quality reviews identifying strengthens and opportunities

Provide optimum levels of leadership, encouragement, mentoring and technical support to case managers to help clients, and the operation as a whole, achieve the most positive outcomes/solutions.

Develop and maintain effective relationships with a broad range of stakeholders including plan members, case managers, and other key internal and external parties through effective communication and utilization of a collaborative problem resolution approach

Drive business and service outcomes

What are we looking for:

Minimum 2-3 years of supervisory experience

Strong technical knowledge of Group Disability adjudication, insurance products and case management practices

Knowledgeable in medical terminology

Experience in technical training and development of staff

Completion of post-secondary education in health sciences field helpful

Exceptionally robust leadership skills

Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment

Excellent verbal and written communication skills in both English and French

Excellent problem solving and analytical skills

Results oriented with strong decision-making ability

Attributes:

Knowledge of Manulife LTD case management processes





Knowledge of CAF LTD specific claims management would be considered and asset

Knowledgeable in medical terminology, treatment and/or physical/mental functional ability assessment

Experience in establishing and fostering healthy client relationships

Strong written and oral communication skills

Experience in coaching, mentoring, technical training, and/or developing people an asset

Completion of post-secondary education in health sciences field

3-4 years experience managing health recovery absences

Excellent interpersonal, motivational, influencing, negotiation and relationship-building skills

Demonstrated ability to work collaboratively and effectively, in a fast-paced, results oriented, multiple team environment

Ability to prioritize and work effectively under deadlines, balancing published service times with an appropriate customer focus.

Superior analytical and decision-making ability

Flexibility to handle multiple priorities

Demonstrated ability to achieve results

Excellent problem solving and analytical skills

Demonstrated ability to achieve results

PC skills including MS Word, Excel and Outlook

Completion of some related insurance industry courses would be an asset

Previous Group Disability Claims experience an asset

The role being advertised is an existing vacancy.

About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed,



sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location
Canada, Full Time Remote

Working Arrangement
Remote

Salary range is expected to be between
$65 850,00 CAD - $109 750,00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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📌 Associate manager, caf ltd (Quebec City)
🏢 Société Financière Manuvie
📍 Quebec City