Student Enrollment & Front Desk CoordinatorAbout Forbest Academy

At Forbest Academy, we believe every student deserves the opportunity to achieve academic excellence. Through expert academic coaching and personalized learning, our Vancouver and Richmond centres help students strengthen their skills, deepen their understanding, and build lasting confidence.

About the Role

We are seeking a proactive, personable, and results-driven Student Enrollment & Front Desk Coordinator to support daily centre operations while actively contributing to student enrollment growth.

This role combines front desk administration, parent communication, and student recruitment. You will serve as a key point of contact for families, assist with day-to-day operations, and take initiative to attract prospective students and convert inquiries into registrations.

The ideal candidate has experience working in a private tutoring or learning centre, understands how to communicate the value of educational programs to parents, and is comfortable taking ownership of enrollment goals.

Success in this role requires more than providing excellent administrative support. We are looking for someone who can actively identify enrollment opportunities, build relationships with families, and contribute to growing our student base.

Key Responsibilities

Front Desk & Centre Operations

- Welcome students, parents, and visitors and provide professional, friendly assistance.
- Respond to phone calls, emails, and in-person inquiries promptly and accurately.
- Explain tutoring programs, course options, pricing, and registration procedures to prospective families.
- Assist with student registrations, class scheduling, and general administrative tasks.
- Coordinate with teachers, parents, and administrative staff to support smooth daily operations.
- Maintain accurate student records, enrollment information, and communication logs.

Student Recruitment & Enrollment Growth

- Proactively identify and pursue opportunities to attract new students to our Vancouver and Richmond centres.
- Develop and implement practical outreach initiatives through community connections, parent networks, referrals, and other relevant channels.
- Engage with prospective families, understand their educational needs, and recommend suitable tutoring programs.
- Follow up consistently with prospective students and parents to convert inquiries into confirmed registrations.
- Build and maintain relationships with families to encourage referrals, continued enrollment, and long-term engagement.
- Track prospective student inquiries, follow-up activities, and enrollment outcomes to evaluate recruitment effectiveness.
- Take initiative in identifying new ways to increase student registrations and support the academy's enrollment goals.

Qualifications

Required Qualifications

- Minimum 2 years of experience working at a for-profit tutoring centre or learning centre, preferably in student enrollment, admissions, customer service,



or centre administration.
- Experience communicating directly with parents and students about educational programs and services.
- Demonstrated ability to generate student inquiries, convert prospective families into enrolled students, or contribute to enrollment growth.
- Strong communication, interpersonal, and organizational skills.
- Proactive, self-motivated, and comfortable taking initiative without constant supervision.
- Ability to balance front desk responsibilities with enrollment follow-ups and outreach activities.
- Comfortable using computers and maintaining accurate administrative records.
- Must currently reside in the Greater Vancouver Area and be legally authorized to work in Canada.

Preferred Qualifications

- Fluency in Mandarin or Cantonese.
- Experience developing community outreach, referral, or student recruitment initiatives.
- Familiarity with K–12 tutoring programs, academic enrichment, and standardized test preparation.
- Experience using CRM systems or other tools to track prospective students and enrollment activities.

Why Join Forbest Academy
- Group insurance coverage for full-time employees.
- Supportive and collaborative team environment.
- Opportunity to contribute directly to student enrollment growth and centre development.
- Meaningful work supporting students and families in achieving their academic goals.
- Opportunities to develop skills in student enrollment, parent relations, and centre operations.

Application Notes
- Applicants must meet all required qualifications to be considered.
- Complete responses to all screening questions are required.
- Applicants must currently reside in the Greater Vancouver Area and be legally authorized to work in Canada.
- Only shortlisted candidates will be contacted for interviews.
- Background checks and/or verification of educational credentials may be conducted as part of the hiring process, where applicable.

How to Apply Please submit your resume and cover letter outlining your relevant tutoring centre experience, front desk responsibilities, and contributions to student enrollment growth to [email protected].

We are particularly interested in hearing about specific initiatives you have taken to attract prospective students and successfully convert inquiries into registrations.

Join Forbest Academy and help us create a welcoming learning environment while connecting more families with the academic support they need.

Job Type: Full-time

Pay: $25.00-$45.00 per hour

Advantages

- Company events

Application question(s):
- Please indicate your preferred type of employment (e.g.,



full-time or part-time).
- Are you currently located in British Columbia, legally authorized to work in Canada, and able to start as soon as a position is offered?
- Please describe your general availability on weekdays and weekends. This will help us schedule a phone screening and/or interview.
- We have offices in Richmond and Vancouver. Which location do you prefer, and are you comfortable working from either if needed?
- What is your preferred hourly rate for this role?
- Please provide details of your education. Include the name of your high school and any post-secondary education, specifying the degree, field of study, and institution.
- What prompted you to look for a new opportunity, and what were you hoping to find that wasn’t available in your last role?
- What is your level of fluency in Mandarin/Cantonese? Please indicate whether you are a Beginner, Intermediate, Advanced, or Native speaker for each language.
- Please describe your relevant experience in driving student enrollment for a for-profit tutoring center, learning center, or private educational program. Include your total years of experience, the locations you worked in (Metro Vancouver preferred), and specific achievements or measurable results (e.g., number of students enrolled, enrollment growth, or conversion rates).
- List the specific local outreach channels, parent networks, community groups, or school-level connections you have successfully used to generate leads and secure paid student registrations at a for-profit tutoring center or private educational program. Examples can include school events, local community programs, or targeted parent seminars in Metro Vancouver.
- If you are shortlisted, we will contact you for a phone screening. Please suggest three possible times across today or the next two business days (Monday to Friday, excluding statutory holidays) when you would be available. Our typical availability is 12:00 PM – 5:30 PM. We will call you at one of your suggested times from one of our office numbers: (604) 370-0579, (604) 370-2569, or (604) 326-2888. Please ensure the times you provide are times when you will be fully free, as we will call you directly at one of your suggested times. We will send you a notification email beforehand, but please be prepared to take the call at the time listed (for example: January 12 at 2:30 PM).
- Describe a successful lead generation or student enrollment campaign you ran at a for-profit tutoring or learning center in Metro Vancouver (e.g., targeting a specific school, neighborhood, or community). What strategies did you use, and what was the enrollment conversion rate or other measurable outcome?
- How many years of experience do you have working at a for-profit tutoring centre or learning centre? Please include the names of the organizations and your primary responsibilities.

Language:
- Mandarin (required)

Work Location: In person

📌 Student Enrollment & Front Desk Coordinator (Mandarin/Cantonese) (Richmond)
🏢 Forbest Academy
📍 Richmond