Description The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.
Responsibilities:
Perform planned and preventative maintenance on company product lines and competitive equipment.
Complete customer service break down calls and repairs as scheduled
Prepare new equipment for installation and in-service
Maintain customer records and profiles
Prepare and complete customer work orders, warranty claims and parts orders
Build and maintain our good relationship with our customers, sales staff and management
Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel
Actively foster key customer relationships and realize future growth potential
Requirements:
Have a mechanical / electrical, or automotive background, training or certification
Strong Communication skills are a must
Self-starter who takes initiative and maintains excellent follow-through and follow-up.



Remotely managed from Richmond with a peer team in place to assist
Strong organizational skills are a must
Effective communication and customer service skills
Strong computer skills: proficient use of email and our software program
Ability to work effectively in situations that involve change and/or competing demands
Perform well in a fast-paced setting
Proficient handling of all confidential and time-sensitive material
Ability to stay within budget on expenditures
Performs other related duties as required and assigned
Possess a valid driver's license and clean driving record. Abstracts are obtained annually
Travel to neighboring towns/cities is required bi-monthly
Overtime maybe required for longer trips or special projects
Will spend one day a week in the Kelowna branch assisting the CSR with light product receiving and put away.
Forklift license an asset but not required
Require some light duties in the warehouse temporarily
Company vehicle will be provided, subject to ICBC abstract check

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📌 Service Technician (British Columbia)
🏢 Unlimited Potential
📍 British Columbia