Job Posting: Programs Manager
Sandgate Women’s Shelter of York Region Inc. is a feminist organization, dedicated to empowering all persons who identify as women and their children through safe shelter, resources, information and advocacy in order to eliminate violence in their lives. Established in 1992, Sandgate Women’s Shelter of York Region strives to meet the needs of all women and their children in an inclusive and respectful manner.
Job Title: Programs Manager
Number of positions: 1
Terms: Fulltime (40 hours per week) plus benefits. This is a non-unionized position. Must be available to work onsite at Sandgate Women’s Shelter sites (Jackson’s Point and Richmond Hill shelters and transitional housing units). Some evening and weekend availability may be required.
Compensation: $87,360.00 to $95,680.00 annually
The Programs Manager works in co-operation with all staff at Sandgate Women’s Shelter of York Region and reports to the Executive Director.
Major Responsibilities The Programs Manager is responsible for the management, development and evaluation of all shelter programs, transitional housing, and service delivery. The Programs Manager also ensures that programs and services are maintained. The Programs Manager is based within Sandgate’s Shelter Programs, but also provides management support to Sandgate’s transitional housing services. Sandgate Women’s Shelter of York Region Inc. works within a harm reduction, feminist, and intersectional framework, following the mission, vision, and guiding principles of the organization.
Personnel (Shelter Programs) leadership and support Provides leadership, direction, support, training and direct supervision (including regular supervisory meetings and performance appraisals) to all shelter program personnel
Creates and maintains a staff team approach which values diversity, intentional integration of diverse perspectives, collaborative sharing and learning
Participates in hiring, orientation, and frontline guidance for shelter program personnel, in consultation with the Human Resources Manager and the Executive Director
Coordinates and leads training and professional development for program staff in response to organizational, service delivery and staff needs
Coordinates and leads team building activities for program staff
Ensures organizations’ policies and procedures (including public health and safety standards) are communicated to program staff, and are carried out consistently by program staff
Sandgate team leadership and support Maintains a collaborative working relationship with all shelter and community programs staff
Provide advanced case consultation and guidance to staff supporting women and children with complex needs
Serves as a resource support to staff team and Executive Director, particularly in areas related to frontline service delivery management
Reviews and approve staff schedules, timecards, overtime, and accruals
Ensures incident reporting, WSIB documentation, and health and safety protocols are completed as required
Active participation in the management team
Maintains a collaborative working relationship with shelter supervisors; supports effective and shared personnel management




Ensures adherence to the terms of the Collective Agreement (the Collective Agreement guides the employer’s relationship and employee rights of all unionized frontline staffs)
Participate in the Collective Bargaining process as required
Provides representation on community coalitions, committees, and relevant community and/or special events
Develops and maintains strong relationships with community agencies, housing providers, and service networks
Provides presentations and public speaking to various audiences, as requested
Works collaboratively with partnering agencies in the region/province
Shelter maintenance, support and safety Reviews and maintains all records related to required, scheduled, accomplished, outstanding and emergency site tasks, using both digital and paper record-keeping
Support assessment and coordination of outdoor maintenance tasked to the House Coordinator
Ensures that scheduled testing of emergency procedures and equipment (ie. quarterly fire drills) are conducted as per Sandgate’s Health & Safety policies and procedures; and ensure that Public Health policies are implemented and up to date conducted as per Sandgate’s Health & Safety policies and procedures
Provides leadership and supervision of the House Coordinator, who coordinates essential shelter maintenance
Programs: Development, Delivery and Evaluation Develops and manages a program evaluation system, ensuring consistent, client-focused quality service
Provides leadership in identifying quality improvement needs, recommending quality improvement actions, and plans for improved service delivery
Create an annual work plan of required trainings for frontline staff, e.g. CPR and First Aid; food handling certification; Naloxone; training related to safety standards and public health standards
Create an annual work plan of other training and professional development for frontline staff
Keeps explicit records, and reports to the Executive Director on the above
Administration, documentation and reporting Maintains organized program, supervision, and operational records
Ensures accurate maintenance of client records and databases (e.g., WISH) and compliance with funder and legislative requirements
Monitor program performance and progress toward targets, identify emerging risks or barriers, and implement timely interventions to address them
Provides updates to Sandgate team members and Board on accomplished work, and flags program performance concerns/areas for improvement
Ensures program staff maintain appropriate records and statistical information, and actively foster staffs’ understanding of and engagement with required statistical collection
With guidance from the Executive Director, leads the preparation of programs reporting to funders
Document trainings received, provide completion certificates for trained staff, identify upcoming training expirations etc.
Assist with identification and development of program funding opportunities




Attendance at staff meetings; provide strategic guidance and next-steps support as meeting Chair
Attendance at joint management-staff Labour Relations meetings; provide solutions to staff concerns and next-steps support; communicate staff needs to management colleagues (e.g. Executive Director, finance) as needed
If requested, assumes specified duties of the Executive Director, in her/their absence
Additional duties, as assigned.
Qualifications and Skills Understanding of gender-based violence, particularly intimate partner violence, and its impacts on children and youth
Direct clinical skills and experience in gender-based violence support services required
University Degree in relevant discipline (i.e. social work, community development, program management) or equivalent experience (3-5 years management)
Minimum 5+ years of progressive experience in the social services sector, with at least 2-3 years in a management role
Experience and abilities in multi-task leadership, managing and supporting program team members (includes direct supervision, group facilitation, training and team building)
Leadership skills in strategic thinking, conflict resolution, problem solving and consensus building
Ability to provide leadership and foster compliance with all organizational policies, procedures, practices and philosophies
Ability to support organizational practices, motivate team and co-workers, and resolve problems and conflict
Ability to work with and support team members and clients from diverse intersections of identity (e.g., race, faith, sexual orientation, and gender identities)
Commitment to feminist, anti-colonial, anti-racist, and anti-oppression approaches to service delivery
Commitment to confidential and supportive client-centred services
Ability to liaise effectively with the general public and community partners, and forge community relationships
Ability to maintain a flexible work schedule (some evening and weekend work may be required) Fluency in a second language an asset
Ability to work independently and with minimal supervision
Foundational technology (i.e. computer and internet literacy) skills, and ability to utilize these skills to maintain records for the role
Interpersonal and strategic skills for working within a unionized setting: Proven ability to supervise staff within a unionized setting
Experience in interpreting and applying collective agreements
Experience in addressing workplace issues constructively and fairly while maintaining productive labor-management relationships
Bringing a collaborative approach to working and communicating with union representatives, so to support organizational objectives as well as employee needs

Advanced project management experience and skills
Experience working in a unionized environment an asset
Driver’s License, reliable vehicle for use while at work, and up to date insurance required
Knowledge and understanding of the Occupational Health and Safety Act
Strong knowledge of relevant legislation, including the Child & Family Services Act
WHMIS certification or willingness to obtain
Application deadline: October 19, 2026 at 5pm
Accommodation is available on request for candidates taking part in the selection process. Only applicants selected for an interview will be contacted.

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📌 Programs Manager (Ontario)
🏢 Sandgate Womens Shelter
📍 Ontario