Lead the CAF LTD team as a Bilingual Associate Manager at Manulife. This role requires strong customer service skills and effective management practices to support veterans transitioning to civilian life.
Reporting to the Manager, this Associate Manager position emphasizes supervisory experience. You will manage workflows, provide technical support on complex claims, and ensure effective disability management is applied. Your leadership will encourage case managers to deliver optimal outcomes for plan members who face challenging medical conditions.
Key Responsibilities:
• Monitor workflow and conduct performance evaluations
• Provide guidance on complex disability claims
• Conduct quality reviews for continuous improvement
• Maintain relationships with key stakeholders
• Drive positive business and service outcomes
Requirements:
• Minimum 2-3 years supervisory experience
• Robust knowledge of Group Disability adjudication
• Experience in training and staff development
• Knowledge of medical terminology required
• Excellent communication skills in English and French
Elevate case management with your leadership and technical expertise while supporting CAF LTD veterans at Manulife.
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