Elevate employee experiences as an HR Contact Centre Specialist with Sun Life. Deliver top-notch service by resolving HR inquiries and enhancing communication across the team.
The Specialist, HR Contact Centre, plays a pivotal role in supporting employees through a range of HR queries. You'll utilize strong communication and problem-solving skills while fostering collaboration with HR teams. Your dedication to service excellence will ensure employee inquiries are managed efficiently.
Key Responsibilities:
• Address HR inquiries related to policies and benefits
• Use case management tools for tracking issues
• Share insights on HR processes with employees
• Identify service improvement opportunities
• Collaborate with Payroll and Benefits teams for resolution
Requirements:
• Strong communication skills and attention to detail
• Experience in HR laws and regulations
• Customer service orientation with problem-solving skills
• Flexibility to work in a hybrid mode
• Bilingualism required for Quebec locations
Your service-oriented approach will significantly impact employee satisfaction at Sun Life.
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📌 HR Contact Centre Specialist at Sun Life (Ontario)
🏢 Sun Life
📍 Ontario
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