Description You'll join TELUS Health's Drug Operations team, a mission-critical group responsible for maintaining the accuracy and integrity of Canada's pharmacy benefit management systems. As a Business Analyst II, you'll ensure that Health Canada-approved drugs, formularies, and DIN-based lists are current and precise, directly impacting how millions of Canadians access their medications. You'll thrive in a collaborative, fast-paced environment where your attention to detail and analytical thinking drive real healthcare outcomes.
What You'll Do Maintain flawless database accuracy by adding, updating, and validating drug information for Health Canada-approved products and provincial PINs in the TELUS system, using both database UI entry and SQL queries to prevent claim processing errors
Master and manage PBM claim adjudication data structures by creating and maintaining formularies, price files, categorization rules, and list management to ensure smooth claim processing across pharmacy networks
Establish standardized bus iness process documentation that captures workflows, decision trees, and system requirements while ensuring consistency across the Drug Operations team
Provide expert, timely responses to complex drug pricing, plan coverage, and formulary inquiries from in ternal teams and external stakeholders, meeting established SLAs while maintaining comprehensive documentation
Collaborate with cross-functional teams including pharmacy operations,



compliance, and system administrators to implement updates, troubleshoot c laim adjudication issues, and optimize data quality processes
What you bring Pharmacy Benefit Management (PBM) experience with demonstrated knowledge of claim adjudication principles, formulary management, and pharmacy benefit systems
1–3 years of experience in a comparable business analyst, pharmacy operations, or drug information role
Advanced proficiency with Microsoft Excel (pivot tables, VLOOKUP, data validation, formula development) for managing and analyzing formulary and pricing data
Strong written and verbal communication skills, with ability to document complex business processes clearly and concisely
Excellent organizational and planning skills with demonstrated ability to prioritize multiple tasks and adapt quickly to changing requirements
Working knowledge of SQL or database query tools for data retrieval and validation
Meticulous attention to detail and commitment to data accuracy in a regulated healthcare workplace
Outstanding-to-haves Bilingual proficiency in French and English, with ability to communicate complex drug information in both languages
Post-secondary diploma or certification in pharmacy, healthcare administration, or a related field
Experience with TELUS Health systems or other pharmacy benefit management platforms

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📌 Business Analyst II - Pharmacy Operations (Temporary - 18 month contract) (Alberta)
🏢 Telus
📍 Alberta