Join Manulife as a Bilingual Policy Specialist and leverage your communication skills to resolve client inquiries. Enjoy a hybrid work setting that values inclusivity and personal growth.
In this role, you will handle customer queries, manage sensitive issues, and provide detailed communication regarding policy inquiries. Your ability to research and clarify customer needs is essential. We need you to manage Inforce Insurance inquiries and various transactions to ensure client satisfaction while meeting team performance targets.
Key Responsibilities:
• Handle sensitive customer inquiries and issue resolutions
• Provide comprehensive communication to business areas
• Conduct detailed policy research and account reviews
• Facilitate billing and payment-related transactions
• Process disbursement transactions for policies
Requirements:
• Fully bilingual in French and English
• Strong verbal and written communication skills
• Previous customer service experience
• High attention to detail and analytical skills
• Ability to work efficiently in a fast-paced environment
This role demands effective communication and customer service expertise as you support Manulife clients with diverse needs.
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