The CAF LTD and SISIP Life Team is looking for a professional leader with strong customer service skills to join their teams as a Bilingual Associate Manager – CAF LTD. Reporting to the Manager of CAF LTD and SISIP Life Insurance, the Associate Manager is accountable for the effective management of an LTD team. This includes the support and application of effective LTD management practices and procedures on the CAF LTD plan.

The CAF LTD Team is comprised of dedicated individuals who work to support veterans that have been medically released from the Canadian Armed Forces. The team routinely works with plan members who have complex medical conditions with a goal of helping them complete their transition to civilian life which may include civilian employment.

Monitor workflow management, conduct performance management, and hire staff

Ensure effective disability management practices are used appropriately

Provide technical support and guidance on complex claims issues

Contribute to a high level of quality and continuous improvement by conducting quality reviews identifying strengths and opportunities

Provide optimum levels of leadership, encouragement, mentoring and technical support to case managers to help clients, and the operation as a whole, achieve the most positive outcomes/solutions.

Develop and maintain effective relationships with a broad range of stakeholders including plan members, case managers, and other key internal and external parties through effective communication and utilization of a collaborative problem resolution approach

Drive business and service outcomes

What are we looking for:

Minimum 2-3 years of supervisory experience

Strong technical knowledge of Group Disability adjudication, insurance products and case management practices

Knowledgeable in medical terminology

Experience in technical training and development of staff

Completion of post‑secondary education in health sciences field helpful

Exceptionally strong leadership skills

Demonstrated ability to work collaboratively in a fast‑paced, results oriented, multiple team workplace

Excellent verbal and written communication skills in both English and French

Excellent problem solving and analytical skills

Results oriented with strong decision‑making ability

Attributes

Knowledge of Manulife LTD case management processes

Knowledge of CAF LTD specific claims management would be considered and asset

Knowledgeable in medical terminology, treatment and/or physical/mental functional ability assessment





Experience in establishing and fostering healthy client relationships

Strong written and oral communication skills

Experience in coaching, mentoring, technical training, and/or developing people an asset

Completion of post‑secondary education in health sciences field

3‑4 years experience managing health recovery absences

Excellent interpersonal, motivational, influencing, negotiation and relationship‑building skills

Demonstrated ability to work collaboratively and effectively, in a fast‑paced, results oriented, multiple team environment

Ability to prioritize and work effectively under deadlines, balancing published service times with an appropriate customer focus.

Superior analytical and decision‑making ability

Flexibility to handle multiple priorities

Demonstrated ability to achieve results

Excellent problem solving and analytical skills

Demonstrated ability to achieve results

PC skills including MS Word, Excel and Outlook

Completion of some related insurance industry courses would be an asset

Previous Group Disability Claims experience an asset

The role being advertised is an existing vacancy.

Referenced Salary Location
カナダ,フルタイムリモート

Working Arrangement
在宅勤務

Salary range is expected to be between
$65850,00 CAD - $109750,00 CAD

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マニュライフは機会均等を是とする雇用主です
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected] までご連絡をお願いします。

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

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📌 Associate Manager, CAF LTD (New Brunswick)
🏢 Manulife group
📍 New Brunswick