Job Opportunity: Support Services Manager

Location: Prince George, BC (In-person)

Job Type: Full-time (37.5 hours/week.

Advantages: Extended health benefits + paid vacation & sick leave + statutory holidays Salary: $28-31 Per Hour

Desired start date: ASAP / early (preferred)

Application Deadline: Until the position is filled

Positive Living North is an Indigenous-led, community-based organization providing care and support for people living with, vulnerable to, and affected by HIV/AIDS and Hepatitis C (HCV). Under the direction of the Executive Director, the Education Manager is responsible for providing leadership and direction around prevention/education of HIV/HCV and other STBBI’s. We are looking to interview exceptional candidates who are committed to ongoing personal and skilled growth and who are interested in a position as a full-time staff member of 37.5 hours a week.

We seek a dynamic individual who can compassionately, comfortably, and confidentially work in an environment that respects diversity and has the ability to deal non-judgmentally with issues of addictions, poverty, homelessness, and the legacy of the colonization of Indigenous people.

Position Summary The Support Services Manager provides leadership, supervision, and direction for Positive Living North’s Support Services Department. The position oversees the delivery of culturally appropriate, trauma-informed, person-centred, and harm-reduction services to people living with and affected by HIV, Hepatitis C, and related social and health challenges.

The Support Services Manager is responsible for program development, staff supervision, case management, community partnerships, funding and reporting, program evaluation, and ensuring quality and sustainable Support Services.

Qualifications;

· Master’s/Bachelor’s degree in Social Work, Human Services, Public Health, Indigenous Studies, Community Development, Psychology, or a related field.

· 3–5 years of relevant experience in community services, health services, case management, HIV/Hepatitis C services, Indigenous health, or a related field.

· Experience supervising staff and managing community-based programs.

· Knowledge and experience in harm reduction, trauma-informed practice, advocacy, and case management.





· Experience developing partnerships and working collaboratively with community and health service providers.

· Experience with grant writing, budgeting, reporting, and program evaluation is an asset.

· Strong communication, organizational, leadership, and interpersonal skills.

· Ability to maintain confidentiality and professional boundaries.

· Equivalent combinations of education and experience may be considered.

General Responsibilities and Expectations

· Uphold PLN’s mission, values, policies, procedures, and mandate.

· Maintain confidentiality and security of member and organizational information.

· Promote respectful, culturally safe, inclusive, and non-judgmental services.

· Participate in supervision, staff meetings, professional development, and PLN events as required.

· Work collaboratively with staff, members, leadership, community partners, and the Board of Directors.

· Follow applicable workplace, privacy, health and safety, human rights, and employment legislation.

· Demonstrate professional conduct, accountability, reliability, and solution-focused problem solving.

· Perform other related duties as assigned by the Executive Director.

Key ResponsibilitiesLeadership and Program Management

· Provide leadership, direction, and oversight of the Support Services Department.

· Supervise, support, and provide regular feedback to Support Services staff.

· Identify service needs and gaps and work with staff and the Executive Director to develop appropriate responses.

· Develop, implement, and review Support Services policies, procedures, programs, and activities.

· Ensure services are delivered in accordance with PLN’s mission, mandate, policies, and applicable legislation.

Member Support and Case Management

· Provide and oversee culturally appropriate, trauma-informed, and harm-reduction-based services to members.

· Conduct intakes, assessments, case planning, referrals, advocacy, crisis intervention, and follow-up.





· Ensure accurate and confidential member files, databases, and service documentation are maintained.

· Support members in accessing health care, housing, income assistance, food security, social services, and other community resources.

· Organize and support member groups, meals, nutritional programs, wellness activities, and other Support Services programming.

· Promote a safe, respectful, hygienic, and welcoming environment for members.

Community Partnerships and Advocacy

· Develop and maintain effective relationships with health care providers, Indigenous organizations, social service agencies, and community partners.

· Liaise with community stakeholders to coordinate services and improve access to supports for members.

· Participate in relevant committees, community initiatives, and advocacy activities.

· Maintain current information on community resources and services available to members.

· Identify and respond to systemic barriers, stigma, discrimination, and marginalization affecting members.

Funding, Budgeting, and Reporting

· Identify and pursue funding opportunities that support Services.

· Lead or contribute to grant applications, work plans, budgets, and funder reports.

· Monitor program budgets, expenditures, and funding requirements.

· Ensure program deliverables, reporting requirements, and timelines are met.

· Work with the Executive Director to support the financial sustainability of Support Services.

Evaluation and Quality Improvement

· Monitor and evaluate Support Services programs and activities.

· Collect and maintain relevant statistical, anecdotal, and outcome information.

· Use member feedback, community needs, and program data to improve service delivery.

· Ensure appropriate confidentiality, privacy, documentation, and information-management practices.

Please send your resume along with a written or recorded cover letter.

Attention: Rosemary Jamal, Interim Executive Director & Program Manager

Email: [email protected]

Mail: 1563 2 Ave, Prince George, BC V2L 3B8.

Pay: $51,000.00-$60,450.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Vision care

Work Location: In person

📌 Support Services Manager (Prince George)
🏢 Positive Living North: No khēyoh t'sih'en t'sehena Society
📍 Prince George