Manulife Bank is hiring a bilingual Collections Officer for a full-time remote role in Ontario. The role handles delinquent consumer accounts and supports clients in English and French.
Responsibilities Manage delinquent and past-due accounts through repayment or write-off for loans, lines of credit, bank accounts and mortgages.
Review and investigate accounts to assess clients’ ability to repay, and negotiate payment arrangements within credit policies.
Process payments and adjustments accurately, maintain collection records, and manage client correspondence.
Escalate legal or third-party notices that may put the Bank’s security at risk, and recommend solutions for escalated complaints.
Protect client privacy and follow Bank and compliance policies.




Qualifications One to three years of collections or recoveries experience; mortgage collections experience is preferred.
Fluent in written and spoken French and English.
Ability to interpret loan and mortgage agreements and legal documents, including bankruptcy notices.
Solid analytical, negotiation and problem-solving skills, with the ability to manage competing priorities.
Compensation Expected salary range: $48,450–$80,750 CAD per year. Incentive compensation may also be available.

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📌 Bilingual Collection Officer (Alberta)
🏢 Skillhub Solutions
📍 Alberta