Join Manulife as a Customer Reporting Business Analyst in Waterloo, Ontario. You will ensure accuracy and compliance in customer statements while collaborating with Operations and Technology teams.

This hybrid role focuses on analyzing customer statement production, validating content, and improving the reporting processes. With a minimum of three years in business analysis or customer communications, your insights will help enhance customer experience and mitigate operational risks. You will also engage in documenting requirements, performing testing, and contributing to new product initiatives.

Key Responsibilities:
• Lead analysis on semi-annual customer statement production
• Execute testing for accurate statement information




• Collaborate with specialists for printing and mailing
• Analyze processes and identify improvement opportunities
• Coach and train team members on execution

Requirements:
• 3+ years in business analysis or customer reporting
• 2+ years using Microsoft Excel for data validation
• Experience with user acceptance testing
• Solid analytical skills and attention to detail
• Post-secondary education in relevant fields

Utilize your analytical and documentation skills to drive quality improvements in customer reporting at Manulife.
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📌 Business Analyst for Customer Reporting (Ontario)
🏢 Manulife group
📍 Ontario