Junip is looking for someone to support our customers.

You will own everything we do with customers post sign-up (support, escalations, feedback, documentation, ops, etc). There is a lot of customer facing work (chats, calls) that needs to be done and a lot of operations (email campaigns, our AI support agent, documentation) that can be created/improved upon. This is an individual contributor role working with our CEO.

The Junip product
We operate a review platform at significant scale (10,000+ customers / merchants, tens of millions of shoppers / reviews). We also have recent agentic product that is growing quickly. They both work together to help shoppers make purchasing decisions when buying from ecommerce stores.

What you’ll do
Resolve difficult/technical customer problems via live-chat, email & video calls

Get reviews from happy customers & resolve negative reviews through persistent, helpful follow ups (important growth channel)

Write, maintain & improve our help documentation

Manage Fin, our AI support agent, which resolves ~75% of customer problems

Create new ways to scale & improve our customer support

Must have




Written communication - explain complex ideas in simple, concise terms

People skills - know when/how to elevate situations & when/how to de-escalate situations

Web dev - diagnosing install issues (html, CSS, JavaScript, Liquid) & providing simple customizations

Proven ownership - clear outcomes you’ve driven in a previous role

Curiosity - actively learning more about the product, problems customers face & ways we can best support them

Nice to have
Experience in ecommerce/ecommerce technology

Experience in customer facing roles

Experience driving outcomes with AI tools

An interest in the craft of customer experiences & hospitality

Important things to know
Competitive benefits, PTO & compensation

We’re a small team

Profitable + growing

We have an office in Kitchener

Day to day is typically flexible/remote

Need to be EST, Canada, preference for candidates within 2 hours of Kitchener-Waterloo (London, Toronto, Hamilton etc)

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📌 Customer Operations & Support (Alberta)
🏢 Junip
📍 Alberta