Elevate your HR career with Sun Life as a Senior People Operations Specialist. Enjoy a hybrid work environment while facilitating crucial employee operations across diverse regions, enhancing client experiences daily.

In this pivotal role, you will handle complex inquiries and provide operational support across Workforce Operations, Payroll, and Benefits for employees and managers in Canada, the U.S., Ireland, and Bermuda. Your expertise in HR policies and systems will empower you to deliver exceptional customer service while optimizing processes for efficiency and compliance.

Key Responsibilities:
• Process and monitor HR transaction volumes and inquiries
• Provide functional support for escalated inquiries




• Coach employees and managers on HR portal navigation
• Log and track inquiries using Case Management tools
• Update and enhance HR operations procedures

Requirements:
• Excellent customer service and communication skills
• Robust HR experience with attention to detail
• Proficiency in Workday and ADP GlobalView
• Strong analytical thinking and problem-solving abilities
• Experience in HR Shared Services is an asset

Use your HR expertise to make a meaningful impact on employees' lives at Sun Life.
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📌 Senior People Operations Specialist at Sun Life (Ontario)
🏢 Sun Life Assurance Company of Canada
📍 Ontario