Elevate client engagement with Sago as a Customer Success Manager. Lead insights communities and build robust client relationships to ensure exceptional experiences and deliverables.
As a key player in your role as Customer Success Manager, you will manage community setups, foster client relationships, and ensure each program meets its business goals. Experience in client-facing roles, especially within market research and insights communities, is essential. You will collaborate with sales to provide tailored solutions and keep community engagement high through proactive strategies.
Key Responsibilities:
• Manage community setup, recruitment, and overall health
• Collaborate with sales to tailor recommendations
• Design creative solutions to exceed client expectations
• Serve as the primary contact for clients and vendors
• Monitor program elements and manage resolutions
Requirements:
• 3-4 years of client-facing experience in market research
• Bachelor’s Degree or equivalent
• Advanced MS Office skills required
• Experience with research design is a plus
• Fluent in English with effective communication skills
Ensure quality deliverables and client satisfaction as a Customer Success Manager at Sago.
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📌 Customer Success Manager at Sago (Ontario)
🏢 卡杯
📍 Ontario