Join NTT DATA Services as a Helpdesk Associate on the Clinical Service Desk, working remotely from Canada. Deliver exceptional customer support to healthcare clients 24/7 while ensuring efficient incident resolution.

This role involves assisting clients with clinical applications like Epic and Cerner in a agile call center environment. Flexibility in shifts—including nights, weekends, and holidays—is essential for this position. Respond promptly to service desk calls, troubleshoot various issues, and maintain accurate documentation of incidents to drive swift resolutions.

Key Responsibilities:
• Handle inbound calls from healthcare clients 24/7
• Troubleshoot and resolve issues with clinical applications
• Document incidents and elevate when necessary




• Maintain patient engagement through effective service
• Ensure a quiet workspace with reliable internet connection

Requirements:
• 4 years of helpdesk experience or equivalent education
• 1 year of technical troubleshooting experience
• High school diploma or equivalent required
• Strong communication and typing skills
• Availability for flexible shifts and overtime

Utilize your customer service and technical skills at NTT DATA, supporting vital healthcare solutions.
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📌 Remote Helpdesk Associate Clinical Service Desk (Alberta)
🏢 NTT DATA Americas
📍 Alberta